Customer Experience Manager

Marketing

Posted: 21/11/2016

 

Looking for an strong Customer Experience Marketing/Insight Anlysis Manager to support the continued growth of this fantastic FinTech business.

It will be your task to take ownership of improving the customer experience through quantitative and qualitative analysis.

Identifying and removing any challenges or 'bumps' in the current customer journey and educating the business on how they can delivery exceptional experiences to customers.

Understand how your customers engage with a business through touchpoints and interactions and providing advanced analysis and statistical reporting to your senior stakeholders and business partners.

B2B exposure and experience with running Net Promoter Programmes are a pre-requisite for consideration with this role.

Standard essentials include energy, passion for analysis, even more passion for your customers and lots of self-motivation and ability to influence and engage internal and external stakeholders.

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.