Service Desk Analyst

Information Technology

Posted: 10/05/2017

 

Service Desk Analyst - Hardware - Windows - Exchange - Contract - Belfast - Banking

An Investment Bank is looking for a Service Desk Analyst to join their successful and growing Service Desk Team.

The team is responsible for making sure the overview of the infrastructure.

The successful candidate will take responsibility for the support of the full scope of Infrastructure. They will be involved in

Key Responsibilities:

  • 1st/2nd line support
  • Maintenance and monitoring of the infrastructure
  • Resolution of technical support incidents raised in trouble ticketing system
  • Installation of Hardware, Operating Systems and supporting software.
  • ITIL conferment process
  • Administration and operation of the operating systems used within Financial Services.

Key Skills Required:

  • Hardware support
  • Desktop Support
  • Operating Systems
  • Call management software
  • Exchange
  • MS-Office
  • Active Directory
  • Excellent Service Skills

Service Desk Analyst - Hardware - Windows - Exchange - Contract - Belfast - Banking

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.