Head of Voice & Multi-Media Services

£100000 - £120000 per annum + benefits, bonus
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CHANTEL OXFORD

Head of Voice & Multi-Media Services - Voice Operations & Implementation Team - Global - Financial Services

Global financial services client is looking for a Head of Voice Services to join their team in London on a permanent basis. The successful candidate will be responsible for making sure that the company's Voice services Unified Comms infrastructure and associated systems run smoothly, perform within agreed targets, and provide a stable platform for the company's business operations.

Key responsibilities:

  • Deliver adoption of MS Team unified communications platform as core end point voice solutions across the user community
  • Develop architecture plans for voice and multimedia services.
  • Provide Roadmaps for voice technology services including associated invest, retain, retire strategies
  • Collaborate with internal and external teams in development and delivery of Voice Strategy
  • Prepare budgets and specifications for projects in line with roadmaps and strategy
  • Establish a pro-active Voice services monitoring framework
  • Responsible for operational management of voice environment and available for L2/L3 escalations
  • Ensure all changes to production adhere to Change Control processes.
  • Ensure all risk controls are managed effectively according to the risk control framework
  • Manage 3rd party Telephony venders and ensure that SLA’s are met or exceeded.
  • Financial control for voice related services and projects.
  • Provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development

Skills and Experience required:

  • Experience of managing a Voice Operations & Implementation Team
  • Previous responsibility for supporting Voice in an enterprise scale environment
  • Knowledge of Enterprise voice technologies, unified communications and trader voice
  • Knowledge and experience with ITSM/ITIL V3 Reference model

If this is of interest and you have the required skills, please submit your CV over for immediate consideration.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

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