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Advisory Experience Lead - Digital

Up to £40000 per annum


Advisory Experience Lead-UX-Digital- Asset Mgt-Surrey-£40k
Advisory Experience Lead-UX-Digital- Asset Mgt-Surrey-£40k

Key Responsibilities

  • Be the conduit between the business channel and design studios (UX and UI designers). Provide detailed experience briefs and be available to support and guide at the start of the detailed design phase to ensure quality of output. Act as the point of contact for escalation.
  • Work with UX Designers and the Analytics team to define tagging requirements to align to the FundsNetwork Investment Services Platform analytics framework. Periodically review and amend the framework to cater for changing internal needs.
  • Build an in-depth understanding of the customer by driving customer research, and by actively tracking internal feedback and analytics. Use this knowledge to influence persona creation working with the Customer Experience team and Service Designers. Seek out opportunities to create business value and improve the customer experience based on this insight. Appropriately articulate opportunities to ensure they are reviewed and actioned by stakeholders.
  • Understand how the FundsNetwork Investment Services Platform compares to the competition to establish benchmarks and success criteria to drive differentiation to be market leader.


Skills & Knowledge

  • Strong creative intuition as a result of having experience deploying digital solutions for enterprise businesses, from large programmes of change to optimisation following user-centered design process.
  • Experience working with experts from other disciplines within digital; interaction design, technology, content strategy, and brand strategy, to plan, ideate and set the design direction of projects.
  • Ideally, expertise in personal Investing and/or advisory. Experience in other sectors also valuable, particularly B2B.
  • Excellent communication and leadership skills with a proven track record of influencing and motivating others at a senior level to achieve results and exceed targets. Ability to communicate complex and emotive topics to different audiences in an approbate way.



To apply for this position Send your CV to: Jpeters@mcgregor-boyall.com or call 0207 422 9069

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

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    EA Licence No: 11S4330