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Cloud Ops Engineer, £90k - £100k 27k package Tonbridge

Up to £100000 per annum

I am currently representing a world class investment solutions and retirement expertise organisation based in Tonbridge.

My client is a privately owned, independent company, with the commitment and resources to provide the investment expertise, technology and service innovation needed to help their clients achieve their financial goals.

They offer their own investment solutions and access to those of others, and deliver services relating to investing. They are currently seeking a Cloud Ops engineer to join the team on a perm basis.

Requirements for this position:

  • Hands on experience of cloud based security technologies across multiple cloud providers Proficient in at least 3 different languages (ideally Ruby, Go, Python)
  • Familiar with Terraform, Ansible & Jenkins/Concourse
  • Excellent knowledge of creating & managing continuous delivery pipelines
  • A responsible engineer who views TDD & software engineering as a ‘craft’
  • A versatile engineer who has exposure of networking, virtualisation & all aspects of security

The client is based in Tonbridge however, will offer occasional work from home & flexible working, my client is looking to pay up to £100,000 that also includes £27,000 package.

If you are interested or would like to know more about the role, please apply for immediate consideration.

McGregor Boyall is acting as an Employment Agency in relation to this vacancy.

 

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Vacancy Notification


Job title:

Service Fulfilment Team Lead

Department:

Technology & Change

Location:

London

Reporting to:

Service Desk Manager

Date posted:

Click here to enter a date.

Key responsibilities:
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  • Identifying enhancements to and ensuring compliance of a standardised Request Fulfilment process to operate as a standardised across IT and the business
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  • Providing support to the Service Desk during times of high contact volumes, and providing cover for logging and resolving incidents, for example during peak times or during Major Incidents

  • Where required, develop bespoke delivery models for handling individual request types, to ensure that they are handled in a consistent manner using tried and tested processes, to prevent re-development of processes on an ad-hoc basis.
  • Adhere to escalation processes which enable exceptions to be dealt with promptly with minimal delay, thereby reducing the risk of disruption to the business caused by slow fulfilment processes.
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  • Contribute to and maintain the 3-year strategic improvement plan for Request Fulfilment which facilitates operational improvements
  • Accountable for ensuring that effective communication of all process steps is carried out for all stakeholders, providing advice and coaching as appropriate
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  • Accountable for optimising the automation of the processes by using appropriate tooling
  • Accountable for escalation and arbitration where necessary, to resolve operational issues concerning the processes
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  • Ensure tools (e.g. ITSM workflow tools) used by IT are fit for purpose and effective for: keeping requests well controlled with responsibilities for fulfilling the request and activities within the request clear and understood
  • Facilitate the resolution of gaps / difference between supplier and requestor
  • Advocate the alignment of processes and team certifications to ITIL v3

Essential: Experience, Knowledge, Exposure (must have):
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  • Ability to work under pressure as well as result-oriented.
  • Personality as well as creativity in thinking and acting.
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  • FS / Banking sector experience
  • Design of ITIL processes in ITSM tools (such as ServiceNow, Remedy, Cherwell, Manage Engine etc.)

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