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CRM Application Support Analyst- Banking- London- Permanent

£50000 - £60000 per annum
image

PLEASE CONTACT

CONNOR CHOUDHURY

I am currently looking for an CRM Application Support Analyst to join a top investment bank based in London. The role will be a permanent role and will be working on a new project within the business.

Responsibilities:

Provide Level I production support for in scope as per Operating Procedures and Runbooks.

Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved.

Work on user raised issues and provide resolution based on agreed upon SLAs

Stay informed of batch jobs status and other technical dependencies that may impact front-end user experience

Ensure tracking and status of all issues to support tracking and metrics

Support release management and user administration

Maintain a strong working knowledge of features and functions within the CRM platform

Skills and Experience:

Experienced Application Support Analyst

Familiarity with CRM or other front-office technology preferred

Knowledge of Financial Services preferred

Excellent communication skills, both oral and written

Business analysis and/or project management experience

Must have exceptional time management skills

Permanent

Location- London

£50,000- £60,000

If you feel like you are a strong match for my requirements, please send me over an updated copy of CV and I will get back in touch.

Many thanks,

Connor

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

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