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Digital Support Analyst (Virtualization/ Windows/ UNIX)- Perm

£55000 - £70000 per annum
image

PLEASE CONTACT

CONNOR CHOUDHURY

I am currently looking for a Digital Support Analyst (Virtualization/ Windows/ UNIX) to join a top bank based in London. The role will be a permanent role and will be working on a new project within the business.

Key Responsibilities:

Day to day support of the platform to help diagnose and fix production issues, and provide incremental improvements to the form and function of the platform as a whole.

Problem resolution and prevention of recurrence through post-incident wash-ups & service improvement plans.

Be a central point of expertise and consultation on technical aspects of the Online & Mobile platform.

Skills and Experience:

Experience managing Linux and Windows Operating Systems in a virtualised environment.

Vendor liaison and 3rd party organisation across geographically distributed teams.

Experience operating in a structured service management setup (Incident, Problem, Change Management and Service Requests), using industry standard service management tools.

Understanding of ITIL concepts for service delivery.

Experience working in Financial Services/Regulated environments.

Experience working with the following products/technologies:

Linux/Windows Management

Application/Platform Monitoring tools (such as Dynatrace/New Relic)

Analytical Tools (such as Google Analytics/PowerBI)

Backbase CXP Manager

Mule

Java

SQL/SSIS

IOS/Android

Permanent

Location- London

£55,000- £65,000 (plus benefits)

If you feel like you are a strong match for my requirements, please send me over an updated copy of CV and I will get back in touch.

Many thanks,

Connor

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

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McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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Front Office application support for tier 1 business critical systems with escalation to software development, technology teams, end users or third parties as appropriate.

Setup and training users on use of Front Office systems.

Record and take ownership of issues using internal Jira system and following through to successful resolution.

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Experienced Application Support Analyst

Knowledge of the Charles River IMS system

Experience supporting other Order Management (OMS) and Execution Management (EMS) systems (such as Thinkfolio, Portware, Fidessa, Trading Screen, etc) is also desirable

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Experience working with the Front Office – i.e. Traders and Portfolio managers – and understanding the urgency in resolving issues

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Experience writing SQL queries for Oracle and Microsoft SQL databases.

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If you feel like you are a strong match for my requirements, please send me over an updated copy of CV and I will get back in touch.

Many thanks,

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McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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Many thanks,

Jamie

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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Front Office application support for tier 1 business critical systems with escalation to software development, technology teams, end users or third parties as appropriate.

Setup and training users on use of Front Office systems.

Record and take ownership of issues using internal Jira system and following through to successful resolution.

Monitor trades and booking issues – advise traders and desk assistants.

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Experienced Application Support Analyst

Knowledge of the Charles River IMS system

Experience supporting other Order Management (OMS) and Execution Management (EMS) systems (such as Thinkfolio, Portware, Fidessa, Trading Screen, etc) is also desirable

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If you feel like you are a strong match for my requirements, please send me over an updated copy of CV and I will get back in touch.

Many thanks,

Connor

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Production Support Lead (FIX/ UNIX)- Fixed Income- Permanent

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£80000 - £110000 per annum

I am currently looking for an experienced Production Support Lead (FIX/ UNIX) to join a top financial organisation based in London. The role will be a permanent role and will be working on a new project within the business.

The responsibilities of the role include:

Provide 2nd line support services for client services and account management teams

Support external users of the API (XML/FIX/SOAP) interfaces

Provide networking and connectivity support

Monitoring system servers and ensuring appropriate monitoring is in place

Raise and track issues through the use of the helpdesk ticketing mechanism

Answer hotline calls in a professional manner

Participate in global support meetings as requested

Candidates must have:

Experienced Application Support Lead (hands on)

Demonstrable experience in a combined managerial and technical capacity

UNIX, SQL, XML, FIX and Scripting Language a must

Strong knowledge around asset classes- Fixed Income/ FX/ Equities

Managing staff (required), either in a direct or matrix management environment

Proven thought leadership in process automation with demonstrable implementation skills

ITIL knowledge desirable

Good understanding of networking fundamentals. Understanding of LAN & WAN topologies &

Permanent

Location: London

£80,000- £110,000

If you feel like you are a strong match for my requirements, please send me over an updated copy of CV and I will get back in touch.

Many thanks,

Connor

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.