First Line Support

£150 - £160 per day

Position: Contract First Line Support

Role overview:

A First Line Support is responsible for helping ensuring the business IT operations are running smoothly, and providing an excellent level of service and support to users of IT services.

Duties include:

  • Provide First Line IT support to the company’s staff.
  • Working with our existing 1st line Support Technician
  • Fault-finding to laptops and desktops.
  • Completing internal user moves including phones and network patching.
  • Checking the results of vulnerability and virus scans - Ensuring patches and updates are applied.

Requirements for the role

  • Industry/technical knowledge, qualifications and experience.
  • Perform basic administrative support duties as required to meet specific operational objectives
  • Occasional out of hours work while rare may be required

Key professional attributes

  • 12 months of relevant experience preferable.
  • Good knowledge of the MS Office suite and its components. Office 365 experience an advantage.
  • Good understanding of MS Windows desktop computing including networking technologies and troubleshooting:
  • Windows desktop and operating systems
  • Microsoft Office
  • Microsoft Exchange
  • Microsoft SharePoint

McGregor Boyall is acting as an Employment Business in relation to this vacancy.

 

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