Front Office Application Support - OMS

Negotiable
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SAM HOGGAN

Front Office Application Support Specialist required to be part of a growing team in London. Currently there are 4 in London and 2 in New York that are responsible for ensuring the smooth running and stability of OMSs and EMSs for this FS client. The role will focus on Charles River but will also include responsibility for real time position and pnl systems.

This role will include monitoring critical systems, anticipating and resolving issues as they arise and thinking of ways of reducing common problems. Possessing good analytical skills to assist in resolving complex issues.
You will also provide 24/5 operational and business support of all critical systems. The Portfolio Management and Trading systems operate 24 hours a day from Sunday night to Friday evening. This position will involve working shifts of 8.5 hours per day between 07:00 – 18:00, Monday-Friday.

Main responsibilities:

• Front Office application providing technical and business support to portfolio managers, execution traders and trade support. This includes providing quick resolutions to app issues, driving stability and improvements to help the business to succeed
• Monitor trades and booking issues – advise traders, portfolio managers and desk assistants
• SOD checks, continuous monitoring and regional handover
• Develop and maintain technical documentation
• User administration and training
• Understand and assess impact of issues and escalate to management in a timely manner.
• Assist Development teams in testing bug fixes and enhancements to current systems
• Record and take ownership of issues using internal ticketing system and following through to successful resolution
• Ensure that all procedures and policies are up to date in the knowledge base and are available for use by all members of the team
• Implementing change control for the production estate.

You will have experience in most of the following:

• 3-5 years’ experience in providing business and technical support for a buy side institution.
• Charles River is preferable but experience of supporting similar OMSs will be considered. EMSs (such as Portware, Fidessa, Trading Screen, are also desirable).
• In depth experience working with the Front Office – execution traders and portfolio managers
• Good understanding of FICC trading flows, equities is desirable
• Good knowledge of FIX protocols.
• Familiarity with trading venues such as Bloomberg, Tradeweb or FX Connect
• Understanding of Windows Operating Systems and SQL Server
• Ability to work alone and possess a proactive and flexible mindset
• Experience writing complex SQL queries
• Effective written and verbal communication skills.

McGregor Boyall is acting as an Employment Agency in relation to this vacancy.

 

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