Futures- Options- Applications eTrading Support Team Lead (VP)
I am currently looking for a Futures and Options Applications eTrading Support Team Lead (VP Level) to join a top tier investment bank based in London.
Core Responsibilities:
Maintain high service delivery for production services, monitor and report key performance indicators, act as an agent of change for service improvement
Deliver front to back management of critical incidents in line with Incident management standards
Supporting members of the global application support teams.
Maintain and nurture core stakeholder relationships, primarily front office personnel such as product managers, traders & sales and account managers.
Building and documenting repeatable processes to monitor and support systems and applications, ongoing development and continuous improvement of these processes
Experience Required:
Strong experience within the Futures and Options space
Team Lead experience
Background in FIX/ UNIX
Experience managing multiple teams across different core Business streams – stakeholder management is a vital part of this role.
A proven background with crisis and major incident management.
A demonstrable ability to set-up & restructure teams and drive continuous improvement.
Built a career on management of L2 support teams & understand the key attributes that makes them tick.
A proven level of comfort and confidence facing off and interacting with senior IT and Business management
VP Level
£90,000- £110,000 (plus benefits)
Location- London
If you feel like you are a strong match for my requirements, please send me over an updated copy of CV and I will get back in touch.
Many thanks,
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
email - as they go live.
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