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Head of Fraud Business Control




Head of Business Fraud Control

  • The Global Head of Business Fraud Risk role is responsible for ensuring the controls in place mitigate the Fraud risk as well as the ongoing development of fraud processes, tools, policies and procedures and there alignment with the Enterprise Risk Management Framework (ERMF). The role is integral to ensuring the business manages this risk and balances that with customer experience and the ease with which our customers are able to use our products in their day to day activities.
  • Effective collaboration and alignment with HOST and 2nd Line stakeholders as well as the Senior Management is essential to the success of the role, as the role holder will be accountable for the development, maintenance and embedding of global Fraud risk management models and the robustness of the controls. Collaborating in the development of controls and ensuring that these are supported with effective Second Line control and governance are key deliverables of the role.
  • The role holder will be expected to ensure effective and timely reporting with risk escalation using the risk management framework to ensure senior stakeholders have appropriate visibility of Fraud related Risk. The role will also be responsible for ensuring appropriate challenge when risk appetites are breached.
  • The role will work jointly with global and regional teams to establish and develop a consistent and pragmatic approach to Fraud risk. Providing subject matter expertise in achieving the right balance between risk and customer experience. This will include;


· Risk Management- Have an expert level of Fraud Risk and Operational Risk Management knowledge to face off appropriately to the different risk managers in the Group and also external parties. Understanding of the Fraud and Risk characteristics of key products and channels.
· Strategy / Vision - Be able to define and implement a vision and strategy for risk capability across RBWM and communicate to key stakeholders and get their buy-in.
· Influence - Have significant gravitas, which will enable face off to senior managers and Operational Risk stakeholders in order to win their confidence and help influence their decisions.
· Business Knowledge - Knowledge of major areas of a Global Banking and Financial Services organisation including Retail Banking, Investment Banking, Commercial Banking and Private Banking.
· Change Delivery - A very strong delivery track record in large global organisations. Demonstrated record of delivering global programmes.
· Span of Control - A proven track record of managing large global complex areas in terms of operations, processes, headcount and budget.
· Location – Willing to travel internationally to manage global responsibilities
· Communication - Have excellent communication skills to be able to build relationships with key internal & external stakeholders and be able to sell a strategy and vision.
· Style - A change agent who is not afraid to change the status quo in order to drive Group strategy with the discipline to recognize when existing people, process and technology can fulfil business needs.
· Academics: Minimum BA or BSc university degree in a relevant field. Postgraduate degree in a relevant field a plus (MSc, MBA or PhD).
· Language: Must have business English fluency. Spanish, Mandarin or another major world language considered a plus.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.


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