Helpdesk Analyst

Negotiable
Ireland -Other
Contract
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PLEASE CONTACT

CHARLIE DOONAN

McGregor Boyall are currently recruiting for a contract Helpdesk Analyst for one of our enterprise level clients based in Belfast. The initial duration of the contract will be 12 months, this role is inside IR35.

Key Responsibilities:

  • Ensuring processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, adjusting or recommending reengineering improvements.
  • Responding to inbound calls
  • Directly assist clients with any end-user issue for general faults, request identification and resolution.
  • Regularly identify repetitive faults through communication with other groups and statistics available from Problem Management systems Investigate and implement permanent fixes.
  • Liaise with business areas providing guidance and solutions; identify technology enhancements pro-actively with a view to improving day-to-day productivity.
  • Contribute to documentation as required.
  • Stakeholder Management and People Responsibilities

Technical Experience:

  • Experience with different Operating systems including but not limited to XP/ Win7/Win10/Mac and also MS Office

McGregor Boyall is acting as an Employment Business in relation to this vacancy.

 

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