Identity Management Manager
McGregor Boyall are currently recruiting for an Identity Management Manager for our client based in Scotland.
This role can offer remote working with visits to the office for collaboration days.
You will be responsible for the delivery and support of the Identity Management platforms and associated people, process and technology and this includes ensuring that members of the Identity teams, Technology and the wider business are aware of their responsibilities with regards to the use of Identity Management systems.
You will be responsible for ensuring the secure and stable delivery of the Identity Management services and this will include (but not limited to):
-Providing SME input and delivery to strategy and related change and improvement programmes
-Ownership and operation of audit controls
- Overseeing delivery of remedial activity arising from audit and assurance activities
- Driving continuous service improvement.
You will be responsible for the management and development of staff and continuous improvement in relation to process and technology.
This role requires strong stakeholder management focus, promoting the adoption of the Identity Management platform and associated processes and liaising with risk and audit teams.
We are keen to speak to individuals that possess the following skill sets and experience:
-Strong experience managing relevant Identity function in a large corporate environment.
-Demonstrable expertise and up to date knowledge of Identity & Access Management, Information security; threats and technology developments and implementation of new technology solutions
-In-depth understanding of the platforms & software relevant to the delivery of the Identity services for which they are accountable.
- Strong understanding of IT and Security controls through working in an operational domain
- Excellent communication skills
- Effective coaching and empowering skills
- Strong organisational, delegation and planning skills
Please note that this role does not offer sponsorship.
McGregor Boyall is acting as an Employment Agency in relation to this vacancy.
email - as they go live.
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Although being part of a team, you should have the ability to work un-supervised and manage your workload effectively. If this role sounds of a suitable match please apply below or email me at fmcdonald@mcgregor-boyall.com. |
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
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Location London
Leading Daily Day Rates
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Support analyst providing a 2nd Line level of technical support and troubleshooting to the London High touch user base. You will work as part of a designated team of engineers providing onsite desk side technical support. Working from a service now ticketing system your primary role will be to service incident tickets within an agreed SLA. You will support a wide variety of clients across many business units including trade floor.
Skills required
· Financial Services Experience.
· Experience of building and installing PCs. Troubleshooting and resolving hardware issues
· Troubleshooting and resolving software applications issues including trading systems
· Ability to take ownership of the tickets in their queue, with the skills to manage changing priorities.
· Maintain and document progress of tickets. Experience of ticketing systems (ServiceNow)
· Technical knowledge of PCs and desktop hardware, Laptops, Cisco phones, Mobile Devices, BYOD devices
· Experience of software support including 0365, Zoom, Teams and market data systems.
· Problem-Solving and troubleshooting using Microsoft toolsets
· In-depth Knowledge of Windows 7 / 10
· Significant, demonstrable experience of customer focused support roles in relevant areas, with an IT service and delivery background.
· Excel VBA in a financial organisation
· Knowledge of Python desirable.
· Virtual desktop support and migration
Job Background/context:
This role will be based on in London Canary Wharf complex supporting High Touch clients, working in a dedicated team of support engineers.
The individual will be part of a team and be expected to support approximately 5000 users with over 10000 devices
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This role will suit someone who has a technical desktop support background of 5+ years’ experience
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Although being part of a team, you should have the ability to work un-supervised and manage your workload effectively.
If this role sounds of a suitable match please apply below or email me at fmcdonald@mcgregor-boyall.com.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
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Start – ASAPJob description:
This role will be based in Belfast supporting an Investment Bank globally, and you will be working in a dedicated team of Service Desk support analysts. You should to be able to demonstrate a willingness to learn quickly and understand the environment you are supporting.
You will be supporting approximately 26000+ users with over 30000 desktops, plus laptop and Corporate Mobile devices.
A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.
The Service Desk currently provides coverage 24x5 from Sunday to Friday and implements a follow the sun model between Belfast and San Antonio so shift work will be included.
Key Responsibilities and Performance
- Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console.
- Directly assist clients with any end-user issue for general faults, request identification and resolution.
- Dealing with customer non-fault related requests e.g. Moves, Changes and Installations, data and application access, including setting up for new hires for technology requirements.
- Function as part of a complete service team providing the solution most effective to meet our customer's needs, to deliver the services they require and to improve our products and services to them.
- Regularly identify repetitive faults through communication with other groups and statistics available from Problem Management systems Investigate and implement permanent fixes.
- Liaise with business areas providing guidance and solutions; identify technology enhancements pro-actively with a view to improving day-to-day productivity.
- Contribute to documentation as required.
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- Microsoft administration on-prem and in Azure (Active Directory/ DNS / DHCP / GPO)
- Azure IaaC and PaaS
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- Microsoft Windows 10 and Server
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- Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA, Conditional Access, ADFS
- Zscaler
- SCCM
- PowerShell, ideally PowerShell DSC
- Azure SQL
- VMWare
If this is of interest and you have the required skills, please submit your CV over for immediate consideration.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
