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IT Service Desk Analyst

£24000 - £26000 per annum



IT Service Desk Analyst

Our financial services client is looking to recruit an IT Services Desk Analyst to provide a single point of contact for all staff in relation to IT issues and incidents. The successful candidate should provide exceptional standards of support to all customers and support a variety of products, services and platforms.


  • Proactively maintain the desktop, telephony and application infrastructure so that it is supported and failures minimised
  • Log, analyse, triage and prioritise all IT Incidents, Problems and Changes received via all communication channels into the team
  • Work closely with internal and external development teams to ensure new systems and changes to existing systems are implemented efficiently and on-schedule
  • Assist with covering the supported hours via the desk and phone
  • Troubleshoot and manage the configuration of the existing technical capabilities to ensure that business requirements are met

Required Skills:

  • Solid experience in IT operations and service delivery management & project management experience
  • ITIL Foundation V3 is essential
  • MCP (Microsoft Certified Professional) is preferred
  • A / N Certification is preferred
  • Knowledge of service desk / issue logging tools

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.


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    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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    JR316 – Senior Communications Manager (Internal/External) – Private Bank – London – Permanent - £60k - £80k bonus/benefits

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    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

  • IT / Technology Finance Business Partner (Banking)
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    Our client (Financial Services) is seeking a Business Partner for their Group IT & Technology department

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    Candidates must have strong Finance Business Partnering / Management Accounting experience, and must have partnered with an IT / Technology department. Banking experience is highly preferable.

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    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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Up to £100000 per annum

I am currently representing a world class investment solutions and retirement expertise organisation based in Tonbridge.

My client is a privately owned, independent company, with the commitment and resources to provide the investment expertise, technology and service innovation needed to help their clients achieve their financial goals.

They offer their own investment solutions and access to those of others, and deliver services relating to investing. They are currently seeking a Cloud Ops engineer to join the team on a perm basis.

Requirements for this position:

  • Hands on experience of cloud based security technologies across multiple cloud providers Proficient in at least 3 different languages (ideally Ruby, Go, Python)
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The client is based in Tonbridge however, will offer occasional work from home & flexible working, my client is looking to pay up to £100,000 that also includes £27,000 package.

If you are interested or would like to know more about the role, please apply for immediate consideration.

McGregor Boyall is acting as an Employment Agency in relation to this vacancy.

Infrastructure Engineer | Scripting | Virtulisation | Cloud


Senior Infrastructure Engineer | London | Permanent | Immediate

Knowledge and experience requirements

Principal Infrastructure Engineer

  • Between 6-10 years’ experience applying the engineering skill in a commercial environment
  • 5-10 years Sysadmin, proven experience in in delivery or experienced 3rd line Support
  • 3-5 years of Virtualisation experience (VMware, HyperV, XenServer, Containers, Serverless)
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  • Experience of managing engineering teams of all levels
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Level of education/attainments

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  • Degree or equivalent professional qualifications

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Web & Middleware JEE Support Specialist

£60000 - £70000 per annum Excellent Package

Web & Middleware JEE Support Specialist (WebSphere, WebLogic, JBoss) - Tomcat - Jenkins - Scripting

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Key Responsibilities include:

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If this is of interest and you have the required skills please submit your CV over for immediate consideration.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.