IT Support Engineer - Level 1




IT Support Engineer

London, Hybrid

Fixed Term Contract, 12-month

Our core value is building strong relationships with our clients which include, asset managers, hedge funds, broker dealers and systematic clients. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast-paced, changing environments and are energized by a bustling trading floor.

The team
We are a team at the heart of the electronic trading. We own the production plant and manage the systems that process billions of dollars’ worth of trades every day. Working as part of the Site Production Engineering function, Frontline support team members proactively and reactively deal with operational risk. We are accountable for the monitoring and support of Algorithmic, Smart Routing, Order Management & MTF systems.
We use and evolve the techniques, tools and applications to monitor systems, application and business performance. We work closely with the developers, the products managers, the business support team and the technology team to deliver electronic execution services. We ensure the availability, performance and flexibility of the service, today and in the future.

Job Description
The team requires a self-motivated self-starter with good technical skills to be primary support providing support to the front office Sigma X MTF trading applications. The role would sit within the Frontline support team and be responsible for providing daily support coverage to the Sigma X Equity trading platform, respond to clients and member requests and be a point of liaison between the business and engineering stakeholders of the MTF.

The ideal candidate would have experience in a support function in a similar financial services firm and bring a high level of customer service in their approach. These skills to complement good technical skills – FIX, Unix/Linux, SQL database.

Role Responsibilities

  • Serve as level 1 support and provide daily MTF application and overall platform support, and troubleshooting for members
  • Be a point of contact for external members and vendors
  • Fulfil client and platform customisation requests
  • Maintain platform health through alerting provisioning and monitoring
  • Participate in change manage process
  • Manage any incidents from the perspective of the MTF, and coordinate post-mortems and follow ups
  • Drive continuous improvement through incident follow-ups and root cause analysis
  • Challenge other teams to improve production-related practice
  • Coordinate and run emergency and regulatory required periodic testing of systems and procedures
  • Assist with product testing and project work

Essential Experience

  • Proven experience supporting a production platform in financial markets, ideally in an exchange trading environment
  • Application support experience within Unix /Linux environment
  • Knowledge of fundamentals of European equity market structure, ideally familiar with MTFs.
  • Demonstrable working knowledge of FIX protocol
  • Using and maintaining application monitoring, performance and capacity management in large-scale systems
  • Good experience with MSSQL, Sybase databases; including writing queries
  • Strong desire and ability to understand the business
  • Ability to triage and prioritise incoming requests
  • Good communication skills – ability to communicate technical and business requirements effectively

Desired Experience

  • Working knowledge of order management systems
  • Experience in programming and scripting languages - Python, Java, Javascript

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.


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  • Technology Testing Specialist
    £70000 - £80000 per annum

    Technology Testing Specialist – London

    Hybrid working (1 day per week in the office)

    A major financial services provider at the centre of the global FX ecosystem is looking for a Technology Testing Specialist to join their team in London. This role offers a highly competitive compensation package including up to £15,000 performance bonus.

    The role will involve the testing of controls and quality control activity across the Technology division. This will include the opportunity to contribute to the development of the testing strategy and plan and include working with the other Testing Specialists on larger testing assignments. It will also include reporting on testing activity, and results to stakeholder and maintaining relationships within Technology and with other divisions including Internal Audit, Risk and Compliance.

    • Contribute to the development of the testing strategy and methodology.
    • Support the delivery of the quality control framework.
    • Consistently deliver assigned components of the testing plan and quality control framework.
    • Contribute to the close-out and reporting on testing results.
    • Contribute to the report on testing progress, testing control themes and remediation progress.
    • Escalate any testing concerns to the Testing Lead.
    • Deliver assigned aspects of the quality control framework.
    • Contribute to the report on the results of quality control activity and themes.
    • Engage with the wider Risk and Controls team to support continuous improvement activity.
    • Demonstrate strategic mindset and broad perspective. Able to see the big-picture, and link individual activities to the wider landscape.
    • Be a catalyst for change, driving and cultivating innovative. Challenge the status quo to drive ‘out of the box’ thinking to solve complex problems.
    • Establish positive working relationships with stakeholders across the business.
    • Manage ambiguity, operating effectively and decisively, even when things are not certain, or the way forward is not clear.
    • Share knowledge and experience with other members of the team.

    Experience / essential and desired for successful job performance

    Experience of delivering controls assurance testing ideally across more than 1 line of defence.
    Experience in one of more of the following:

    • Risk management
    • Internal Audit
    • Compliance

    Knowledge of Financial Services or another highly regulated industry sector is essential.
    Knowledge of Technology delivery within Financial Services, and able to demonstrate an understanding of key challenges and risks which must be mitigated and managed to deliver successfully.


    Qualifications in any of the following specialisms would be beneficial but not mandatory:

    • Risk Management
    • Internal Audit
    • Compliance
    • Project Management
    • Technology process governance

    Knowledge, skills, and abilities

    • Excellent communication and negotiation skills to build effective working relationships with multiple internal and external stakeholders, with the ability to adapt and flex communication style to suit the audience
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    • Highly proficient IT skills in Word, Excel, PowerPoint, and PDF
    • Acute business acumen and understanding of organizational issues and challenges
    • Relevant experience gained within financial services, banking, or similar environments beneficial
    • Understanding of regulatory requirements and anticipating where possible.
    • Strong communicator – be able to demonstrate the experience and ability to communicate clearly at all levels within a business, with senior sponsors and stakeholders, and with regulators. Able to communicate complex problems in simple language to ensure wide understanding.
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    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

  • Service Take-On Analyst x 2

    Role type - Full time, 6 Month Contract (Inside IR35)

    Location - London, Milton Keynes (2 days onsite a week)

    Our client is looking for 2 Service Take-On Analysts to join the Service Take-On team within the IT Service Management department of IDD, reporting into the Service Take-On Manager.

    Role Description
    The Service Take-On Analyst tests the products and is accountable for application acceptance and checking whether security criteria have been met, flagging any potential risks to the service transition manager.
    The candidate will receive access to relevant civil servant training as part of this role. The FCDO are committed to staff development and encouraging staff to achieve their potential. Opportunities to achieve professional level qualifications are available in this role including in commercial and IT Service management, including:

    • ITIL
    • CIPS
    • Strategic Decision Making
    • Leadership Skills

    Key Responsibilities
    We all have a responsibility to embrace the changes of the FCDO as it transforms, building the culture we want to see and delivering our cultural statement in how we lead and behave towards others; how we make decisions and how we get the job done is everyone’s responsibility.

    The Service Take-On Analyst is responsible for:

    • Helping to assess service readiness against service transition acceptance criteria at the start of the project to ensure successful cutover to live.
    • Working with Product Teams to complete quality and security assurance activities, escalating to the Senior Service Take-On Manager if errors are identified.
    • Supporting Product Teams to complete out transition readiness assessments prior to go live and signs off for implementation.
    • Validate changes against the transition framework and appropriate policies and procedures.
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    Candidates who secure a role that is considered specialist/technical, may be required to affiliate to the relevant specialist network, if not already a member.

    Skills required
    We are looking for someone who can demonstrate the following skills:

    • Service Management Framework knowledge (relevant skill level: awareness)
    • Service Focus (relevant skill level: working)
    • Problem Management (relevant skill level: awareness)
    • Continual Service Improvement (relevant skill level: working)
    • Continuity Management (relevant skill level: awareness)

    ITIL Foundation is a desirable qualification for this role. Successful candidates will be expected to gain ITIL Foundation within their probation period.

    We are looking for someone who can also demonstrate the following behaviours:

    • Behaviours – Managing a Quality Service
    • Behaviours – Delivering at Pace
    • Behaviours – Working Together

    McGregor Boyall is acting as an Employment Business in relation to this vacancy.

  • Business Development Executive

    A Multinational Law firm is looking for a Business Development Executive to assist in the delivery of Disputes, Tax and Employment.

    This role will be offered on a permanent and hybrid working basis. (3 days office/ 2 days home)

    Responsibilities of the role;

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    • Ensure material for events/meetings is in line with business strategies
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    If you believe you meet the requirements for this role, please apply or email your CV to

    McGregor Boyall is acting as an Employment Agency in relation to this vacancy.