Lead Design Researcher

£480 - £550 per day + WFH 4 days pw



Lead Design Researcher

Job Type: Contract
Duration: 6 months initial
IR35: Inside
Pay Rate: £500-£550pd
Location: 1 day per week in the office
Industry: Banking

We are currently searching for a Lead Design Researcher to join a forward-thinking, creative, dynamic team to help us deliver an exceptional Customer Experience.

In this role, you will be responsible for:

  • Understanding and advocating for the customers and colleagues that experiences are being designed and developed for to ensure all the banks products and services are easy to use.
  • Lead assumption and hypothesis mapping activities with stakeholders to capture and prioritise research questions, inform research strategy and enable efficient planning and propose solutions beyond initial objectives and requirements.
  • Planning, conducting and synthesis of qualitative research activities to inform decision making on CX strategy and digital design projects throughout the design lifecycle.
  • Scoping quantitative research and when needed creating and analysing basic survey responses.
  • Managing existing and new research insights, data and trends to ensure they remain useful and actionable by the project team and wider organisation.
  • Tracking and measuring the impact of research activities and ensuring insights are actioned.
  • Monitoring research budget usage and gaining additional budget approvals as needed
  • Coaching and delivering training to non-researchers to understand the differences in different research approaches
  • Defining and operationalizing research processes to enable efficiencies across all CX workstreams
  • Managing resources to achieve business targets and objectives
  • Show agility and creativity in integrating design research into the work, simultaneously offering critique and new possibilities based on reasonable constraints.

Requirements for this role:

  • Graduate degree in Cognitive Psychology, Anthropology, Sociology, Cultural Anthropology or related degree desirable.
  • At least 5 years practical experience in at least 2 of the following Design research specialisms (Behavioral economic and behaviour change; Anthropology/ethnography; Co-creation UX/Usability research; Quantitative research and statistics; Eye-tracking; Data science)
  • Experience of conducting remote research and facilitating activities with remote teams in different time zones.
  • Experience of conducting B2B and/or internal research projects throughout the design lifecycle.
  • Experienced in the interpretation of quantitative data sources, such as A/B testing, feedback surveys and analytics.
  • Knowledge of a wide range of qualitative and quantitative research methodologies and able to help teams scope, plan and conduct research activities within the constraints of the project.
  • Experienced at managing insights and research data ensure they remain accessible and useful and creating tools and artifacts to build empathy, ensure insights are actioned and ensure needs are understood throughout the customer journey.
  • Experienced at mapping assumptions and hypotheses and managing a backlog of research questions and able to facilitate group analysis and interpretation of findings.
  • Strong listening and observation skills and proven ability to provide research advice to product teams and coach and educate others in design research.
  • Experience of Strong written and oral storytelling and communication skills to help teams understand and act on research findings and identify solutions
  • Experience of creating materials and ability to deliver effective presentations to senior stakeholders
  • Experience of coordinating a diverse suite of stakeholders to gain alignment and sign off as needed.
  • Strong organisation skills and able to priortise and handle multiple on-going assignments
  • Able to work under pressure and show flexibility to redesign solutions in the face of ongoing changes.
  • Experience of working within risk and compliance procedures to ensure risks are identified, assessed and appropriate mitigations and controls are put in place.

For more information please contact Charlie Warren.

User Experience / User Research / Remote Research / Data Sources / Mapping
User Experience / User Research / Remote Research / Data Sources / Mapping
User Experience / User Research / Remote Research / Data Sources / Mapping
User Experience / User Research / Remote Research / Data Sources / Mapping
User Experience / User Research / Remote Research / Data Sources / Mapping

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.


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