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Lead Service Support Manager

£80000 - £950000 per annum Bonus
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PLEASE CONTACT

MARK WORSFOLD

Lead Service Support Manager

I'm currently recruiting for Lead Service Support Manager to work for a global financial services company based in London. This role with be managing, supporting and acting as an escalation point for the offshore helpdesk, Desktop Support teams and IT support staff.

Experience required -

  • Previously managed global Helpdesk and Desktop Support teams.
  • Have strong vendor management skills.
  • Strong technical knowledge of supporting and deploying Microsoft operating systems ideally in a VDI Environment.
  • Be able to develop and strengthen teams globally.
  • Strong Stakeholder management

If you'd like to hear more about this role, please apply below -

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

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Technical skills and experience needed:

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Vacancy Notification


Job title:

Service Fulfilment Team Lead

Department:

Technology & Change

Location:

London

Reporting to:

Service Desk Manager

Date posted:

Click here to enter a date.

Key responsibilities:
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  • Providing support to the Service Desk during times of high contact volumes, and providing cover for logging and resolving incidents, for example during peak times or during Major Incidents

  • Where required, develop bespoke delivery models for handling individual request types, to ensure that they are handled in a consistent manner using tried and tested processes, to prevent re-development of processes on an ad-hoc basis.
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  • The role requires a broad technical understanding of the function, user technologies (eg Desktop & Mobile), applications in the portfolio, along with an understanding of the capabilities of the service provider community to fulfil these requests.
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Excellent IT skills and PC support experience
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  • Design and then the implementation of the storage solution
  • Cloud solutions
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Skills

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  • Linux
  • VMware
  • Bash, Python
  • Cloud (AWS)

Nice to Haves

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Previous experience of these types of projects is desirable. Initiatives being delivered in the portfolio include:

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  • Cloud Transformation (AWS)
  • End of Life / Hardware Refreshes across Network, Server, Storage, Databases (Oracle & SQL) and MS Exchange/Outlook platforms
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Skills and experience required:

  • IT Project Management with strong and broad understanding of IT infrastructure, theories, principles, and practices and the inter-dependencies of the servers, networks, storage, firewalls and other supporting services
  • Experience managing large-scale office relocation's essential
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McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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As well as administering complex database infrastructure, your role will cover strategy, planning, implementation, upgrades and migrations. This role also offers the opportunity to work with other database platforms other than SQL Server like PostgreSQL and MongoDB.

Skills and experience required:

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  • Performance diagnosis and tuning techniques
  • Proven ability to automate builds and repetitive tasks
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  • Compression, partitioning and ETL

If this is of interest and you have the required skills, please submit your CV over for immediate consideration.

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EUC Tech Analyst | Windows10/SCCM/O365

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£29 - £50000 per annum


Windows Technical Analyst | O365/Windows10/SCCM | London | Permanent


Working for on the world's leading and modern Law Firms, this role sits within the Operations & Security team and reports directly in to the EUC Manager.


The successful candidate would be taking a lead role in the implementation of Windows 10 / Office 365 and Azure services while taking lead role in designing end user solutions and projects.


Skills/Experience


ESSENTIAL

  • Excellent understanding of Microsoft System Centre "SCCM"
  • Experience with software packaging and distribution platforms
  • Ability to think logically, analyse situations and solve technical problems
  • Decisive, proactive and takes initiative


Responsibilities/Duties

  • Responsible for building and managing next generation Desktop and Remote Access systems based on Windows 10 , Office 365, Azure and Server 2016.
  • Responsible for End user software technology platforms, including operating systems, applications, remote access and supporting infrastructure.
  • Define, architect, engineer and build software packaging and distribution services.
  • Taking lead role in the implementation of Windows 10 / Office 365 and Azure services.
  • Taking lead role in designing end user solutions and projects.
  • Liaise with internal/external customers to understand and resolve technical issues as quickly as possible
  • Ensure that all new projects have full maintenance, monitoring and support procedures before they go live.


Desirable

  • Excellent understanding of Microsoft App-V and Ivanti AppSense
  • Experience with VMWare and Horizon (or Citrix)
  • Experience in desktop image configuration, automation, and management
  • Experience in software portfolio management and product life cycle management
  • Excellent understanding of Active Directory and Group Policies
  • Software licensing and software asset management experience
  • Experience with Windows Server 2008 / 2012
  • Experience in scripting, packaging, and testing software installations (VBScript, T-SQL, PowerShell, InstallShield/Wise)
  • Experience in complex project implementation
  • Experience in taking ownership of technology projects


Skills/Attributes

  • Excellent attention to detailExcellent organisational skills
  • Ability to effectively manage own workload
  • Ability to communicate effectively with people at all levels
  • Ability to work independently and as part of a team
  • Personable and confident, able to build relationships with partners/ key stakeholders
  • Resilient and calm under pressure

Apply now for immediate consideration. Interviews happening immediately.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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Permanent, up to £85,000 + Package

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Role will involve Project and BAU work (80/20).

Skills and experience required:

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  • Cisco, Checkpoint and Juniper VPN support
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  • WAN & LAN technologies (MPLS & SD-WAN)
  • Bluecoat Proxy and Websense Triton

If this is of interest and you have the required skills, please submit your CV over for immediate consideration.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.