Trade Floor Desktop Support Engineer

Negotiable

Trade Floor Support Engineer

Location London

Leading Daily Day Rates

initial 6 months - likely extension

Support analyst providing a 2nd Line level of technical support and troubleshooting to the London High touch user base. You will work as part of a designated team of engineers providing onsite desk side technical support. Working from a service now ticketing system your primary role will be to service incident tickets within an agreed SLA. You will support a wide variety of clients across many business units including trade floor.

Skills required

· Financial Services Experience.

· Experience of building and installing PCs. Troubleshooting and resolving hardware issues

· Troubleshooting and resolving software applications issues including trading systems

· Ability to take ownership of the tickets in their queue, with the skills to manage changing priorities.

· Maintain and document progress of tickets. Experience of ticketing systems (ServiceNow)

· Technical knowledge of PCs and desktop hardware, Laptops, Cisco phones, Mobile Devices, BYOD devices

· Experience of software support including 0365, Zoom, Teams and market data systems.

· Problem-Solving and troubleshooting using Microsoft toolsets

· In-depth Knowledge of Windows 7 / 10

· Significant, demonstrable experience of customer focused support roles in relevant areas, with an IT service and delivery background.

· Excel VBA in a financial organisation

· Knowledge of Python desirable.

· Virtual desktop support and migration

Job Background/context:

This role will be based on in London Canary Wharf complex supporting High Touch clients, working in a dedicated team of support engineers.

The individual will be part of a team and be expected to support approximately 5000 users with over 10000 devices

The role requires a technical minded engineer who has experience in all areas of desktop support. An effective organiser and confident individual who will demonstrate control over this highly changeable and dynamic environment.

This role will suit someone who has a technical desktop support background of 5+ years’ experience

The role requires an element of shift work, providing coverage from 6am to 7pm Monday through Friday. It should be noted that there is requirement for weekend work.

Although being part of a team, you should have the ability to work un-supervised and manage your workload effectively.

If this role sounds of a suitable match please apply below or email me at fmcdonald@mcgregor-boyall.com.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

MORE JOBS LIKE THIS
MORE JOBS LIKE THIS
  • Group Head of Data Ethics
    £120000 - £140000 per annum + plus package

    **Permanent role**

    **£120k - £140k per annum (+ package)**

    **SPONSORSHIP – Not Available**

    **Hybrid working - home/office split**

    The company

    A Fortune 500 company based in Central London or Bristol.

    The role

    This key Leadership role is responsible for crafting and aligning our Data Ethics strategy, standards and priorities, ensuring ‘ethics by design’ and ‘data used for good’ is embedded across the Group. You’ll also drive the adoption of data ethics standard methodologies and tooling with appropriate checks and monitoring across business and platform teams.

    The responsibilities

    • Leadership level experience of embedding Data Ethics best practice and ethical data use framework in large scale complex organisation
    • Sound knowledge of analytics, data science life cycles and how to support / demonstrate these capabilities to promote Data Ethics best practices, tooling, checks and monitoring
    • Experience with fairness and bias testing in models
    • Experience of building and mentoring chapters of subject experts, developing talent and advancing team members towards their career objectives
    • Strong understanding of how data is used in the business with foresight to identify and mitigate Data Ethics risks
    • Knowledge of technology vendors to help select partners to help deliver our strategy
    • Confident relationship manager able to influence senior partners and course correcting initiatives towards strategic outcomes

    Essential

    • Driving teamwork and partnership with Model Development & Governance teams, Technology, Architecture and Enterprise Data on tooling adoption
    • Partnering with and influencing senior Data, Analytics and Model Ownership leads on prioritising Data Ethics, using data as an enabler to meet strategic objectives
    • Developing Data Ethics reusable patterns, methodology and controls that bring alignment and opportunities to enable data exploitation in keeping with Group values

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

  • Global Data Architect
    £120000 - £140000 per annum

    **Permanent role**

    **£120k - £140k per annum (+ package)**

    **SPONSORSHIP - AVAILABLE**

    **Hybrid working - home/office split**

    The company

    A Fortune 500 company based in London.

    The role

    The company is seeking a Data Architecture Lead who will be responsible for designing and implementing the data architecture that underpins SST’s Data and Digital strategy. The candidate will work closely with product, operations, and technology partners to develop the next generation data platform to support new products and services. The candidate will also significantly contribute to solutions and design of new builds for the Data and Digital offering. The role will cover solutions across all Securities Services products. The candidate will be on the cutting edge of new digital innovations and will help to evolve and transform the Securities Services business. The global nature of the role will require excellent navigation and communication skills across business and technology teams.

    The responsibilties

    • Provide thought-leadership in evolving the data landscape and how it applies to the Securities Services business.
    • Lead a small and highly accomplished technology team of architects encompassing data modelling, data quality and data management.
    • Lead the development of standards, architectural governance, design patterns and IT practices. This will include standards for data artefacts – data dictionaries, input file formats, output file formats and the use of data modelling, lineage reporting and metadata related tools.
    • Develop comprehensive knowledge of how different areas of technology, such as architecture and infrastructure, integrate to accomplish business goals.
    • Create detailed data flow diagrams and design across a complex integration footprint.
    • Develop and maintain the IT asset register and the data lineage across the applications for SST.
    • Define and maintain standard entities, related to Investment and Fund Accounting, Custody, Transfer Agency and their corresponding dictionaries.
    • Design and management of physical architecture including hardware, capacity planning, and performance of various systems, in conjunction with the infrastructure and environment management team.
    • Conduct design reviews with the development teams and identify the upstream and downstream dependencies.

    Essentials

    • Analytical problem solver approaching high-level data challenges with a clear eye on what it important, employing the right approach/methods to make the maximum use of time and human resources.
    • Exceptional communicating, influencing and engagement skills across all levels in the organisation. Carefully listens to management, data analysts and partners to devise the best data design and explains complex concepts to non-technical colleagues.
    • Ability to organise and prioritise critical information to facilitate efficient decision making, providing oversight and guidance to team members in implementing successful projects.
    • Hands-on technology leader who promotes and thrives in a culture of collaboration, partnerships, inclusion, and diversity.
    • 10+ years’ experience building and maintaining applications in the financial services industry, with extensive knowledge of Securities Services products and service offerings.
    • Industry knowledge of Securities Services products and service offerings with in-depth knowledge in one of Fund/Investment Accounting, Fund Administration, Middle Office, or Custody Services.
    • Be an expert of data architecture patterns enabling digital transformation.
    • Demonstrable hands-on experience in modernization of data platforms, embracing cloud native technologies and use of integrated cloud data platform.
    • Expert knowledge of various components of data platform and their purpose. Understand the use-cases for Cloud, Big Data, Operational data stores, Events stores and object storage.
    • Expert knowledge of design patterns underpinning Cloud data platform (Snowflake), data lake, No-SQL datastores, relational databases and object storage.
    • Expert knowledge of Domain driven, and Events based architecture patterns.
    • Deep knowledge of enterprise level data integration patterns, and experience of Kafka based integration.

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

  • Project Analyst
    £300 - £340 per day + Inside IR35

    I'm currently recruiting for a global banking group looking to bring on a Project Analyst.

    Candidates should have:

    • Understanding of IT development processes, projects and support.
    • Fluency in French.
    • Thoroughness, high degree of accuracy and sensitivity to detail
    • Numeracy & Analytical
    • Problem solving
    • Ability to work independently within established guidelines and procedures
    • Ability to prioritise own work within an environment of continually changing priorities
    • Excellent interpersonal and communication skills, including tact and diplomacy
    • Ability to build effective working relations with users and colleagues
    • Ability to commit, follow and handle various tasks within tight deadlines
    • Meeting / Workshop facilitation

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.