Trade Floor Desktop Support Engineer
Trade Floor Support Engineer Location London Leading Daily Day Rates initial 6 months - likely extension Support analyst providing a 2nd Line level of technical support and troubleshooting to the London High touch user base. You will work as part of a designated team of engineers providing onsite desk side technical support. Working from a service now ticketing system your primary role will be to service incident tickets within an agreed SLA. You will support a wide variety of clients across many business units including trade floor.
Skills required · Financial Services Experience. · Experience of building and installing PCs. Troubleshooting and resolving hardware issues · Troubleshooting and resolving software applications issues including trading systems · Ability to take ownership of the tickets in their queue, with the skills to manage changing priorities. · Maintain and document progress of tickets. Experience of ticketing systems (ServiceNow) · Technical knowledge of PCs and desktop hardware, Laptops, Cisco phones, Mobile Devices, BYOD devices · Experience of software support including 0365, Zoom, Teams and market data systems. · Problem-Solving and troubleshooting using Microsoft toolsets · In-depth Knowledge of Windows 7 / 10 · Significant, demonstrable experience of customer focused support roles in relevant areas, with an IT service and delivery background. · Excel VBA in a financial organisation · Knowledge of Python desirable. · Virtual desktop support and migration
Job Background/context:
This role will be based on in London Canary Wharf complex supporting High Touch clients, working in a dedicated team of support engineers.
The individual will be part of a team and be expected to support approximately 5000 users with over 10000 devices
The role requires a technical minded engineer who has experience in all areas of desktop support. An effective organiser and confident individual who will demonstrate control over this highly changeable and dynamic environment.
This role will suit someone who has a technical desktop support background of 5+ years’ experience
The role requires an element of shift work, providing coverage from 6am to 7pm Monday through Friday. It should be noted that there is requirement for weekend work.
Although being part of a team, you should have the ability to work un-supervised and manage your workload effectively. If this role sounds of a suitable match please apply below or email me at fmcdonald@mcgregor-boyall.com. |
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
email - as they go live.
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- Experience of building and mentoring chapters of subject experts, developing talent and advancing team members towards their career objectives
- Strong understanding of how data is used in the business with foresight to identify and mitigate Data Ethics risks
- Knowledge of technology vendors to help select partners to help deliver our strategy
- Confident relationship manager able to influence senior partners and course correcting initiatives towards strategic outcomes
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- Partnering with and influencing senior Data, Analytics and Model Ownership leads on prioritising Data Ethics, using data as an enabler to meet strategic objectives
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- Lead a small and highly accomplished technology team of architects encompassing data modelling, data quality and data management.
- Lead the development of standards, architectural governance, design patterns and IT practices. This will include standards for data artefacts – data dictionaries, input file formats, output file formats and the use of data modelling, lineage reporting and metadata related tools.
- Develop comprehensive knowledge of how different areas of technology, such as architecture and infrastructure, integrate to accomplish business goals.
- Create detailed data flow diagrams and design across a complex integration footprint.
- Develop and maintain the IT asset register and the data lineage across the applications for SST.
- Define and maintain standard entities, related to Investment and Fund Accounting, Custody, Transfer Agency and their corresponding dictionaries.
- Design and management of physical architecture including hardware, capacity planning, and performance of various systems, in conjunction with the infrastructure and environment management team.
- Conduct design reviews with the development teams and identify the upstream and downstream dependencies.
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- Analytical problem solver approaching high-level data challenges with a clear eye on what it important, employing the right approach/methods to make the maximum use of time and human resources.
- Exceptional communicating, influencing and engagement skills across all levels in the organisation. Carefully listens to management, data analysts and partners to devise the best data design and explains complex concepts to non-technical colleagues.
- Ability to organise and prioritise critical information to facilitate efficient decision making, providing oversight and guidance to team members in implementing successful projects.
- Hands-on technology leader who promotes and thrives in a culture of collaboration, partnerships, inclusion, and diversity.
- 10+ years’ experience building and maintaining applications in the financial services industry, with extensive knowledge of Securities Services products and service offerings.
- Industry knowledge of Securities Services products and service offerings with in-depth knowledge in one of Fund/Investment Accounting, Fund Administration, Middle Office, or Custody Services.
- Be an expert of data architecture patterns enabling digital transformation.
- Demonstrable hands-on experience in modernization of data platforms, embracing cloud native technologies and use of integrated cloud data platform.
- Expert knowledge of various components of data platform and their purpose. Understand the use-cases for Cloud, Big Data, Operational data stores, Events stores and object storage.
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- Fluency in French.
- Thoroughness, high degree of accuracy and sensitivity to detail
- Numeracy & Analytical
- Problem solving
- Ability to work independently within established guidelines and procedures
- Ability to prioritise own work within an environment of continually changing priorities
- Excellent interpersonal and communication skills, including tact and diplomacy
- Ability to build effective working relations with users and colleagues
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McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
