Head of Service Delivery - Financial ServicesChange & Transformation
A Head of Service Delivery and a Service Delivery Manager are required to join a well-established workplace pension scheme.
The successful candidate will be responsible for overall management of the delivery of the pension schemes administration service by their outsourced provider.
The successful candidate will:
- Be highly experienced in Senior Level Operation Management within Financial Services - preferably within Pensions
- Have proven experience of independently managing complex commercial issues with an outsourced provider
- Have experience representing their team at Executive Board level
- Have knowledge, or proven experience, of incident management
- Have a deep understanding of IT System performance, IT operation, Contract centre operations and Back office operations
- Educated to a degree level or equivalent experience