Head of Service Delivery - Financial Services

Change & Transformation

Posted: 16/08/2017

 

A Head of Service Delivery and a Service Delivery Manager are required to join a well-established workplace pension scheme.

The successful candidate will be responsible for overall management of the delivery of the pension schemes administration service by their outsourced provider.

The successful candidate will:

  • Be highly experienced in Senior Level Operation Management within Financial Services - preferably within Pensions
  • Have proven experience of independently managing complex commercial issues with an outsourced provider
  • Have experience representing their team at Executive Board level
  • Have knowledge, or proven experience, of incident management
  • Have a deep understanding of IT System performance, IT operation, Contract centre operations and Back office operations
  • Educated to a degree level or equivalent experience
McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.