1st/2nd Line Desktop Support Engineer


Posted: 21/12/2017

  • Salary: GBP 30000 per year - GBP 35000 per year
  • Location: London
  • Job type: Permanent
  • Reference: 140034

1st/2nd Line Desktop Support Engineer required by a leading Investment Management company in Central London.

Permanent - £30k to £35k depending on experience.

Main Focuses

  • 1st/2nd line IT support with a vast, varied list of daily IT support duties.
  • General end user troubleshooting such as forgotten passwords, broken/lost phones, security passes, application installation, and software updates, etc.
  • Active Directory administration.
  • VMware support.
  • Cisco (telephony) support.
  • Global desktop support.
  • Windows 7 & Windows 10 support.
  • Application installation & deployment.
  • Software installation & updates.
  • MobileIron (highly advantageous).
  • Taking PC's apart & rebuilding.
  • Rolling out mobile & desktop phones.
  • Apple iPhone support.
  • Administer access permissions to internal and external applications, liaising with the relevant 3rd parties as necessary.
  • Where necessary provide guidance and training to end users.
  • Assist other Technology Infrastructure colleagues where possible.
  • Remain contactable and available for work outside of office hours when required.

Experience Required

  • Ideally, 5 years' experience in desktop support.
  • Cisco telephony support.
  • iPhone support.
  • Must be a good team player and confident in customer facing situations.
  • Overall support, not just Windows.
  • Linux (advantageous).
  • MobileIron (advantageous).

This is a very hands on role and will involve sporadic out of hours support.

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.