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Member/ Customer Experience Executive

Up to £35000 per annum

MG104 – Customer Experience Executive
Salary: up to £35,000
Canary Wharf

A highly established pension provider is looking to enhance and retain their 8 million members. This new role sits in the Customer Engagement Directorate which sit in the heart of business with large budgets invested into product change, research, marketing campaigns and digital innovation.

In this role, you will:

  • Support the Member Service Improvement Programme to define and deliver enhancements to the member experience.
  • Support the identification and delivery of continuous improvement initiatives, through product change, service improvements, and enhancing member communications across various touchpoints.
  • Applying customer insight to identify member experience improvement opportunities and provide creative solutions that are appropriate for a very large member base.
  • Progress new website/help centre/email content from brief to delivery.
  • Manage stakeholders to ensure on track delivery of project deadlines.

To be successful, you will have:

  • Previous experience working in customer communication, change management, service delivery & operations management areas.
  • Strong experience of managing big existing customer base.
  • Good interpersonal and communication capabilities, including good writing skills and some experience drafting documents and reports
  • The ability to derive insight from channel and commercial data.
  • Strong influencing and engagement skills to manage internal stakeholders.
  • Experience working in pensions or other financial services is desirable but not essential.

Apply now through the link provided or email your CV to Marianna Georgiou at MGeorgiou@mcgregor-boyall.com

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

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