Application Support Specialist

Support

Posted: 23/05/2017


 

Application Support Specialist - Hogan / CAMSII / Cobol / CICS / ITIL

My client is currently looking for an Application Support Specialist on a permanent basis in Knutsford. The Application Support Specialist will be responsible for the application support and service management to ensure the stability, continuity and availability of the applications as well as providing a prompt response to incidents and escalated user queries. The Application Support Specialist will also provide technical support and maintenance of the business services and applications.

Responsibilities:

  • Take responsibility for technical solutions for incidents and problems as well as react quickly to live software errors in order to limit the downtime and resolve any issues
  • Tale accountability for ownership and execution of all application related activities related to day to day operations of the production applications
  • Delivery of documentation to agreed standards, on time and error free
  • Provide 24/7 cover and support, providing expertise and specialized system knowledge to allow resolution of key incidents outside of business hours
  • Mentor/coach inexperienced members of the team and provide support and direction to assist with career progression

Essential experience:

  • Evidence of strong experience of IT software support
  • Evidence of strong experience working within an ITIL Environment (preferred)
  • Evidence of strong experience in Cobol, CICS, DB2, IMS DB / DC
  • Hogan/CAMSII experience desirable
  • ITIL v3 certified
  • Proven results in Incident/Problem/Change and Release disciplines
  • Production of high quality documentation
  • Strong understanding of the internal and external environments required to deliver the IT solutions.
  • Strong knowledge of key application area, recognised as application expert by their peers and subordinates.
  • Strong and proven results in Incident Management and other ITIL disciplines
  • Technical Support consisting by use of any languages and technologies
  • ITIL V3 foundation certified, previous production support experience, development experience

If the role is of interest please submit your CV in the first instance.

Application Support Specialist - Hogan / CAMSII / Cobol / CICS / ITIL

McGregor Boyall is acting as an Employment Agency in relation to this vacancy.