Problem Manager - Investment Bank (Belfast)

Information Technology

Posted: 23/11/2016


Problem Manager - Route Cause Analysis - Contract - Belfast - Investment Bank

A leading Investment Bank is looking for a Problem Manager to join their growing team.

The role of the Problem Manager is to deliver effective problem management for the Banks Technology in the provision of stable and robust services to the business.

Key Responsibilities:

  • To manage the life cycle of problems through root cause analysis, to the completion of associated error resolution tasks of problems
  • Proactively identify incident trends in application/technology initiate proactive projects
  • Interface with application/production/infrastructure work streams
  • Track Problem governance metrics and continuously seek to improve KPI's
  • Perform regular Problem Management meetings

Key Skills Required:

  • Proven experience within Problem Management roles in enterprise environments
  • Experience in handling multiple key relationships across technology teams
  • Strong Lead Root Cause Analysis investigation experience
  • Experience of managing defects
  • Strong communication skills
  • Strong interpersonal skills

Problem Manager - Route Cause Analysis - Contract - Belfast - Investment Bank

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.