People and Transformation Performance & Analytics Lead

£60000 - £61000 per annum
image

PLEASE CONTACT

FIONA MCDONALD

People and Transformation Performance & Analytics Lead

Permanent, Full Time

Up to £59,928 per annum

Location: Chelmsford

Working Style: Hybrid Role

The Opportunity

This lead role within the People and Transformation function will work across the Public Sector’s functional leadership teams and with our People Business Partners to identify and address performance issues within our workforce and service transformation/delivery agendas.

Leading the workforce & transformation performance agenda will be a key area of responsibility for this role. This will include leading the analysis, presentation and facilitating strategic conversations around functional performance of the delivery of key strategies, thinking systemically to improve performance of all services across the function.

The post holder will pay specific attention to the workforce strategy (Our People Plan) which sets out the ambition for our workforce and how we overcome challenges in the labour market. They will lead on the organisation and facilitation of the programme boards and tracking of outcomes to ensure success.

Ambitious people really fit in here so if you are a talented Performance Lead, we want to hear from you.

On a day-to-day basis

You will:

  • Lead the P&T performance & people analytics team, being accountable for the design, delivery, production and socialisation of performance insight relevant for functional leadership teams. Work with the People Business Partners and leadership teams to ensure the reporting structure is suitable for functional requirements.
  • Take responsibility for the delivery of key products which enable the P&T leadership team to have assurance of delivery. Own the functional work programme for the entire function including forward plan, ensuring data is collected from multiple stakeholders that tracks key deliverables, status, risks and issues.
  • Work with Subject Matter Experts (SMEs) throughout People & Transformation to understand their practice, project plans and design key measurements of success. Develop internal mechanisms to ensure data collection, analysis and presentation is accurate and adds value to the organisation.
  • Lead the delivery of outstanding people-based analytics, utilising the consulting cycle with our internal teams as well as business contacts, to ensure that requests for people information requires are well scoped, and that the team adds maximum value to business stakeholders.
  • Create a partnership approach with internal analytics teams, delivery assurance teams as well as building external networks within local government as well as utilising existing partners
  • Take joint responsibility for the accurate production of on-time delivery of various statutory and legal data returns including Gender Pay Gap, LGA surveys and Diversity & Equality reporting.
  • Work with colleagues in Risk Management, Strategy, Audit to share our work programme and forward plan to construct the functional Audit agenda. This role holder is the risk co-ordinator helping to mitigate any functional or strategic risks.

Organisational Accountabilities

Roles at this level will be focused on delivering results in a specific functional area. They will hold expertise on the application of policy and improvement of service delivery. These roles have clear team budgets and targets set within the overall service requirements.

The role is accountable for:

  • Operational planning and performance review to maintain exceptional service delivery and ensure the political objectives and priorities of the council are met
  • Working collaboratively within and across functions and thinking commercially to support the delivery of best possible outcomes for our customers on a financially sustainable basis
  • Maintaining and nurturing collaborative relationships with other teams in the function and external organisations that support the delivery of annual plans
  • Implementing changes and continually evaluating the service to improve the area of work, while maintaining continual delivery of the highest possible levels of service quality.
  • Managing complex issues and resources to meet the needs of customers and deliver the best possible outcomes
  • Effective utilisation of digital technologies and innovation across the function
  • Celebrating Equality and Diversity and ensuring it is considered as part of all decisions taken
  • Using professional expertise to translate goals and plans into ways of working that comply with relevant legislation and statutory requirements and manages a level of appropriate risk
  • Delivering exemplar customer interactions to individuals and communities which support strong relationships and a reputation for achieving outcomes and resolving issues

The Experience You Will Bring

  • Advanced data science knowledge with experience of end-to-end data processes from the collection of data through to the presentation of business insight
  • Advanced Project Management/Work Programme management experience.
  • Strong track record of stakeholder management, being able to present and explain complex data and modelling in a simple, understandable way.
  • Working knowledge of the critical factors in planning change and the stages and phases of project and programme management, able to identify risks and create mitigation plans.
  • Advanced understanding of query building, report running and extraction – with particular emphasis on technology solutions including Oracle (Discoverer, BIP, OBIEE), Oracle Cloud, Cornerstone-On-Demand, Selenity and Forecast).
  • Bachelors degree in a relevant field

If this role sounds of a good match please apply or contact me at fmcdonald@mcgregor-boyall.com or phone me on 0207 422 9085.

I look forward to speaking to you.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

MORE JOBS LIKE THIS
MORE JOBS LIKE THIS
  • Trade Floor Desktop Support Engineer
    Negotiable

    Trade Floor Support Engineer

    Location London

    Leading Daily Day Rates

    initial 6 months - likely extension

    Support analyst providing a 2nd Line level of technical support and troubleshooting to the London High touch user base. You will work as part of a designated team of engineers providing onsite desk side technical support. Working from a service now ticketing system your primary role will be to service incident tickets within an agreed SLA. You will support a wide variety of clients across many business units including trade floor.

    Skills required

    · Financial Services Experience.

    · Experience of building and installing PCs. Troubleshooting and resolving hardware issues

    · Troubleshooting and resolving software applications issues including trading systems

    · Ability to take ownership of the tickets in their queue, with the skills to manage changing priorities.

    · Maintain and document progress of tickets. Experience of ticketing systems (ServiceNow)

    · Technical knowledge of PCs and desktop hardware, Laptops, Cisco phones, Mobile Devices, BYOD devices

    · Experience of software support including 0365, Zoom, Teams and market data systems.

    · Problem-Solving and troubleshooting using Microsoft toolsets

    · In-depth Knowledge of Windows 7 / 10

    · Significant, demonstrable experience of customer focused support roles in relevant areas, with an IT service and delivery background.

    · Excel VBA in a financial organisation

    · Knowledge of Python desirable.

    · Virtual desktop support and migration

    Job Background/context:

    This role will be based on in London Canary Wharf complex supporting High Touch clients, working in a dedicated team of support engineers.

    The individual will be part of a team and be expected to support approximately 5000 users with over 10000 devices

    The role requires a technical minded engineer who has experience in all areas of desktop support. An effective organiser and confident individual who will demonstrate control over this highly changeable and dynamic environment.

    This role will suit someone who has a technical desktop support background of 5+ years’ experience

    The role requires an element of shift work, providing coverage from 6am to 7pm Monday through Friday. It should be noted that there is requirement for weekend work.

    Although being part of a team, you should have the ability to work un-supervised and manage your workload effectively.

    If this role sounds of a suitable match please apply below or email me at fmcdonald@mcgregor-boyall.com.

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

  • Service Desk Support Analyst

    Job Title: Service Desk support analyst
    Duration: 12 months
    Bill Rate – Daily Day Rate
    Start – ASAP

    Job description:

    This role will be based in Belfast supporting an Investment Bank globally, and you will be working in a dedicated team of Service Desk support analysts. You should to be able to demonstrate a willingness to learn quickly and understand the environment you are supporting.

    You will be supporting approximately 26000+ users with over 30000 desktops, plus laptop and Corporate Mobile devices.

    A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.

    The Service Desk currently provides coverage 24x5 from Sunday to Friday and implements a follow the sun model between Belfast and San Antonio so shift work will be included.

    Key Responsibilities and Performance

    • Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console.
    • Directly assist clients with any end-user issue for general faults, request identification and resolution.
    • Dealing with customer non-fault related requests e.g. Moves, Changes and Installations, data and application access, including setting up for new hires for technology requirements.
    • Function as part of a complete service team providing the solution most effective to meet our customer's needs, to deliver the services they require and to improve our products and services to them.
    • Regularly identify repetitive faults through communication with other groups and statistics available from Problem Management systems Investigate and implement permanent fixes.
    • Liaise with business areas providing guidance and solutions; identify technology enhancements pro-actively with a view to improving day-to-day productivity.
    • Contribute to documentation as required.

    If this role sounds of a good match please apply below or contact me at fmcdonald@mcgregor-boyall.com.

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

  • Technical Analyst (O365, Azure)
    £600 - £650 per day + (Inside IR35)

    Technical Analyst – Office 365, SharePoint Online, Azure

    Global financial services client is looking for a Technical Analyst to join their team in London. You will assist in managing and enhancing their IT infrastructure and services with a focus on Microsoft Azure IaaS/PaaS and SharePoint Online.

    Responsible for day-to-day support escalations and planned project work, assisting with the migration of data and services to the Microsoft Cloud and deliver improvements to the management and monitoring of Azure resources through the use of Infrastructure as Code using Terraform and DSC.

    Skills and experience required (in order of priority):

    • SharePoint Online, OneDrive and other Microsoft 365 services
    • Microsoft administration on-prem and in Azure (Active Directory/ DNS / DHCP / GPO)
    • Azure IaaC and PaaS
    • Infrastructure as Code e.g. Terraform, Git, DevOps
    • Microsoft Windows 10 and Server
    • Microsoft Endpoint Management (Autopilot / Intune)
    • Identity and Access Management including AD, AAD, AAD Connect, SSO, MFA, Conditional Access, ADFS
    • Zscaler
    • SCCM
    • PowerShell, ideally PowerShell DSC
    • Azure SQL
    • VMWare

    If this is of interest and you have the required skills, please submit your CV over for immediate consideration.

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.