People and Transformation Performance & Analytics Lead
Permanent, Full Time
Up to £59,928 per annum
Location: Chelmsford
Working Style: Hybrid Role
The Opportunity
This lead role within the People and Transformation function will work across the Public Sector’s functional leadership teams and with our People Business Partners to identify and address performance issues within our workforce and service transformation/delivery agendas.
Leading the workforce & transformation performance agenda will be a key area of responsibility for this role. This will include leading the analysis, presentation and facilitating strategic conversations around functional performance of the delivery of key strategies, thinking systemically to improve performance of all services across the function.
The post holder will pay specific attention to the workforce strategy (Our People Plan) which sets out the ambition for our workforce and how we overcome challenges in the labour market. They will lead on the organisation and facilitation of the programme boards and tracking of outcomes to ensure success.
Ambitious people really fit in here so if you are a talented Performance Lead, we want to hear from you.
On a day-to-day basis
You will:
Organisational Accountabilities
Roles at this level will be focused on delivering results in a specific functional area. They will hold expertise on the application of policy and improvement of service delivery. These roles have clear team budgets and targets set within the overall service requirements.
The role is accountable for:
The Experience You Will Bring
If this role sounds of a good match please apply or contact me at fmcdonald@mcgregor-boyall.com or phone me on 0207 422 9085.
I look forward to speaking to you.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Trade Floor Support Engineer Location London Leading Daily Day Rates initial 6 months - likely extension Support analyst providing a 2nd Line level of technical support and troubleshooting to the London High touch user base. You will work as part of a designated team of engineers providing onsite desk side technical support. Working from a service now ticketing system your primary role will be to service incident tickets within an agreed SLA. You will support a wide variety of clients across many business units including trade floor.
Skills required · Financial Services Experience. · Experience of building and installing PCs. Troubleshooting and resolving hardware issues · Troubleshooting and resolving software applications issues including trading systems · Ability to take ownership of the tickets in their queue, with the skills to manage changing priorities. · Maintain and document progress of tickets. Experience of ticketing systems (ServiceNow) · Technical knowledge of PCs and desktop hardware, Laptops, Cisco phones, Mobile Devices, BYOD devices · Experience of software support including 0365, Zoom, Teams and market data systems. · Problem-Solving and troubleshooting using Microsoft toolsets · In-depth Knowledge of Windows 7 / 10 · Significant, demonstrable experience of customer focused support roles in relevant areas, with an IT service and delivery background. · Excel VBA in a financial organisation · Knowledge of Python desirable. · Virtual desktop support and migration
Job Background/context:
This role will be based on in London Canary Wharf complex supporting High Touch clients, working in a dedicated team of support engineers.
The individual will be part of a team and be expected to support approximately 5000 users with over 10000 devices
The role requires a technical minded engineer who has experience in all areas of desktop support. An effective organiser and confident individual who will demonstrate control over this highly changeable and dynamic environment.
This role will suit someone who has a technical desktop support background of 5+ years’ experience
The role requires an element of shift work, providing coverage from 6am to 7pm Monday through Friday. It should be noted that there is requirement for weekend work.
Although being part of a team, you should have the ability to work un-supervised and manage your workload effectively. If this role sounds of a suitable match please apply below or email me at fmcdonald@mcgregor-boyall.com. |
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Job Title: Service Desk support analyst
Duration: 12 months
Bill Rate – Daily Day Rate
Start – ASAP
Job description:
This role will be based in Belfast supporting an Investment Bank globally, and you will be working in a dedicated team of Service Desk support analysts. You should to be able to demonstrate a willingness to learn quickly and understand the environment you are supporting.
You will be supporting approximately 26000+ users with over 30000 desktops, plus laptop and Corporate Mobile devices.
A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.
The Service Desk currently provides coverage 24x5 from Sunday to Friday and implements a follow the sun model between Belfast and San Antonio so shift work will be included.
Key Responsibilities and Performance
If this role sounds of a good match please apply below or contact me at fmcdonald@mcgregor-boyall.com.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Technical Analyst – Office 365, SharePoint Online, Azure
Global financial services client is looking for a Technical Analyst to join their team in London. You will assist in managing and enhancing their IT infrastructure and services with a focus on Microsoft Azure IaaS/PaaS and SharePoint Online.
Responsible for day-to-day support escalations and planned project work, assisting with the migration of data and services to the Microsoft Cloud and deliver improvements to the management and monitoring of Azure resources through the use of Infrastructure as Code using Terraform and DSC.
Skills and experience required (in order of priority):
If this is of interest and you have the required skills, please submit your CV over for immediate consideration.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.