Service Designer

£600 - £625 per day
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PLEASE CONTACT

ROMANA BEGUM

My client is a Retail Banking business who is looking for a Service Designer to join their core Retail Design team.

This is a great opportunity to help drive the future vision of the businesses retail space, which is made-up of multiple parts: 17 million active digital customers, 1,800 branches and 80 million phone calls yearly.

They want to make sure there’s a space for all customers to feel financially supported by them: in-branch, online or over the phone. This means, the Service Designer will play a vital role in ensuring all design work creates a cohesive overall experience. One that’s consistent for customers, while supporting colleagues too.

You’ll be part of a cross-functional project team and responsible for all service design elements, from design thinking right the way through to deployment.

Whether it’s contributing to workshops, advising on best practice or responding to research, as a service designer you would advocate and understand how to apply design principles to make accessible customer experiences.

What my client is after:

  • Experience in designing an end to end customer journey
  • UX background - ability to produce blue prints and look at bigger picture
  • Data centric
  • Can solve complex problem

The ideal service designer would have previously worked for a complex environment. This is an initial contract for 6 months! Interview this week so don't miss this opportunity.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

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