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Service Desk Specialist

£170 - £171 per day
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ELISHA JOHNSON

Service Desk Specialist

Contract – 6 months

Belfast

£170 per day

Role Description

You should to be able to demonstrate a willingness to learn quickly and understand the environment you are supporting. You will be supporting approximately 19000+ users with over 25000 desktops, plus laptop and Corporate Mobile devices. A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.

Desirable

  • Microsoft Qualifications
  • Other IT Support based qualifications / training
  • ITIL qualifications

Skills / Experience Levels

  • You have good communication, presentation, and analytical skills with the ability to articulate to stakeholders
  • You are enthusiastic, willing to learn and you love sharing your knowledge with the team
  • You enjoy collaborating and working as part of a cross discipline team.
  • You are a self-starter with good problem solving skills, and you continuously look for ways to improve things.

Desirable skills/ Experience

  • Helpdesk / Call Management system
  • VDI (Virtual Desktop Infrastructure)
  • Trade floor / Investment Banking Support Experience
  • Mobile Apps (Blackberry Work; Blackberry Access; Blackberry Connect)
  • MS Outlook / Exchange

McGregor Boyall is acting as an Employment Business in relation to this vacancy.

 

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