Service Desk Specialist

image

PLEASE CONTACT

ELISHA JOHNSON

Service Desk Specialist

Belfast - Contract – 6 months

Role Description

Our client is looking to bring on a Service Desk Specialist, you will be responsible for approximately 19000 users with over 25000 desktops, plus laptop and Corporate Mobile devices. A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses.

The Service Desk currently provides coverage 24x7 from Sunday to Friday and implements a follow the sun model between Belfast and San Antonio so shift work will be included.

Qualifications

  • Microsoft Qualifications
  • Other IT Support based qualifications / training
  • ITIL qualifications

Desired:

  • Helpdesk / Call Management system
  • Citrix Environment
  • VDI (Virtual Desktop Infrastructure)
  • Mobile Apps (Blackberry Work; Blackberry Access; Blackberry Connect)
  • MS Outlook / Exchange

If you think you are the right candidate for this role and would be interested in hearing some more, please get in touch with Elisha on 01412122394 or alternatively get in touch on ejohnson@mcgregor-boyall.com

McGregor Boyall is acting as an Employment Business in relation to this vacancy.

 

To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

MORE JOBS LIKE THIS
MORE JOBS LIKE THIS
  • Project Manager - Business/Change Integration - Insurance (FTC)
    £80000 - £130000 per annum

    An exciting and rare opportunity has arisen at a market leading insurance company. They are seeking a Senior Project or Programme Manager to work on the integration of two of their key business entities.

    Therefore, it is essential that all applicants have prior experience of working on Business Change/Transformation integration programmes within the insurance or wider financial services sector.

    On a day to day basis you will be involved in -

    • Creating and updating a project plan
    • Working closely with the project team to ensure implementation of deliverables
    • Contribute towards the development of a wider PMO offering
    • Working with senior c-suite stakeholders

    If you have the following skills/experience and are interested in this position, please apply -

    Essential

    • Project/Programme Management experience
    • Working on the integration of two businesses
    • Business Change/Transformation experience
    • Experience of working in the Insurance or Financial Services industry

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

  • Project Manager - Data Analytics
    £80000 - £85000 per annum

    My client, a large Asset Management firm in Surrey are seeking a Strong Project Manager with experience in Delivering Data Analytics.

    This Project Manager will be responsible for the end to end delivery of a broad range of technology solutions for the Business Stakeholders globally. This Project Manager will work collaboratively with the Architects, UX Designers, Product Owners and Delivery teams.

    The ideal candidate must have:

    • Strong Project Manager skills
    • Excellent Data Analytics experience
    • Strong Agile experience
    • Excellent communication skills
    • Strong Stakeholder Management experience.

    **Please apply if you have the above skill set**

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

  • Business Architect
    £540 - £660 per day

    My Client a large Global Bank in London are seeking a Business Architect to work within a large Global team focusing on delivering multiple strands of development across numerous teams in the front and middle office. The banks initiative is to deliver capabilities into the FRTB programme to ensure individual capabilities will meet the FRTB use cases.

    The ideal candidate must have the following:

    • Strong experience as a Business Architect
    • TOM (target operating model) experience
    • Regulatory reporting experience
    • FRTB experience
    • Data transformation experience
    • Business process experience
    • Excellent communication skills
    • Strong Stakeholder Management.

    Please apply if you have the above skill-set.

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.