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Software Development Support Engineer

110000 per year - 160000 per year

Responsibilities:

  • Provide support to the organisation's newly released Distributed Ledger platform in relation to blockchain, ethereum etc.
  • Responsible for development support of the platform which is Java-based
  • Act as a Single Point of Contact and provide 1st and 2nd line operational support to the organisation's external clients
    • Ensure that all requests are ticketed and all progress on the issues at hand are added to the ticket
    • Ensure clients are regularly updated on the progress of the investigations
  • Follow Incident Management protocols in the event of a serious live issue
  • Be to bridge between internal 3rd line teams and the clients; provide technical explanations or resolutions in simple or easy to understand terminology

Job Requirements:

The ideal candidate should have the following skills:

  • MUST HAVE: Experience in supporting mission-critical applications at 2nd and 3rd levels, ideally for Financial Services or E-Commerce organisations
  • MUST HAVE: Be comfortable in investigating issues at source code level
  • MUST HAVE: Experience in programming in at least one JVM language (Java, Kotlin)
  • MUST HAVE: Strong scripting skills, not particular to Bash, Python, Perl
  • Familiarity with different OS including Linux and Windows
  • Basic networking skills (connectivity, network traces etc.)
  • The candidate should be happy to work in a fast-paced, start-up like environment, jumping in to assist in other areas where needed
  • Strong communication to be able to deal directly with clients globally (Follow The Sun model; working with teams in New York, London etc.)
  • Knowledge or interest in blockchain, ethereum and/or distributed ledger technology

Key Words: Development, Java, Application Support, Production Support, Customer-Driven

For more information please contact Nicole Quek (R1323731)

McGregor Boyall Associates Pte Ltd is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.

EA Licence No: 11S4330

 

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