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Support Analyst (Digital/ Windows) - Banking - London - Perm

Negotiable
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PLEASE CONTACT

JAMIE GEORGE

I am currently on the lookout for a Support Analyst (Digital/ Windows) to join a top bank based in London. The role will be a permanent role and will be working on a new project within the business.

Responsibilities

  • Day to day support of the platform to help diagnose and fix production issues, and provide incremental improvements to the form and function of the platform as a whole
  • Problem resolution and prevention of recurrence through post-incident wash-ups & service improvement plans
  • Be a central point of expertise and consultation on technical aspects of the Online & Mobile platform
  • Evaluating and adopting new techniques to advance the platform
  • Maintaining detailed documentation (Design/Usage/Problem Records)

Skills Required

  • Experience managing Linux and Windows Operating Systems in a virtualised environment
  • Experience operating in a structured service management setup (Incident, Problem, Change Management and Service Requests), using industry standard service management tools
  • Understanding of ITIL concepts for service delivery
  • Experience working with specific products/technologies such as:
    • Linux/Windows Management
    • Application/Platform Monitoring tools (such as Dynatrace/New Relic)
    • Analytical Tools (such as Google Analytics/PowerBI)
    • Java
    • SQL/SSIS
    • IOS/Android

Permanent

Location- London

Salary- Competitive

If you feel like you are a strong match for my requirements, please send me over an updated copy of CV and I will get back in touch.

Many thanks,

Jamie

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

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