Technical Product Specialist




Cybersecurity software company is seeking a technical Product Specialist to join their Technical Support team on a permanent basis. Operating in the growing cybersecurity market, the specialist will use deep technical knowledge to help customers deploy and use the company’s products in various environments (cloud, on-premise, CI/CD pipelines). The role is based in Knutsford, Cheshire.

The ideal candidate will have most of the following:

  • A passion for technology in general and an interest in enabling security through continuous deployment in DevOps. A fast learner able to absorb information about a very broad range of technical.
  • Experience with one or more cloud solutions and an understanding of DevSecOps.
  • Excellent communication skills, both written and oral with the ability to communicate with technical specialists through to novices.
  • Problem-solving skills and ability to pursue open-ended investigations into obscure problems and carry out your own research to obtain relevant knowledge.

Responsibilities include:

  • Getting hands-on with customers to help them deploy our products in a variety of environments (cloud, on-premise, CI/CD pipelines).
  • Partnering with our customer-facing teams to win the technical sale.
  • Collaborating with software developers to understand product features and to pass on insights into how they are used by our customers in the real world.
  • Investigating bug reports by attempting to reproduce, diagnose, and, where relevant, fix issues that people run into.

The role will be based in Knutsford, Cheshire, involving 5 days a week in the office (9am-5pm).

In return you will be rewarded with a salary above the market level, determined based on your individual skills and contribution, as well as a comprehensive benefits package.

If this sounds of interest to you, please reply to this ad and someone will be in touch with more details.

McGregor Boyall is acting as an Employment Agency in relation to this vacancy.


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