Tier 3 Technical Support Representative

£33576 - £41970 per annum

I am currently looking for a Tier 3 Tech Support Consultant for an exciting opportunity with my client based in Berlin. My client is a leader in internet security, and is looking for an excellent candidate to be a part of their team.
Please note: the successful candidate must be fluent in both English and German.
Position Overview:
The Tier 3 Tech Support Representative serves as the final point of resolution for our customers encountering problems with our products. You will troubleshoot and resolve complex technical issues that may impede our customer’s ability to use our solutions, addressing customer issues with a calm and methodical approach that instills confidence and ensures customer satisfaction. You will need to become a subject matter expert for our products and ensure quality of service and SLA compliance.

- Ensure we are delivering high quality customer service via telephone and email or other appropriate communication channels
- Support internal and external customers on our cloud security solutions
- Act as Subject Matter Expert in select technological areas to support team members
- Acquire and document in-depth technical knowledge of our products and services
- Reconstruct complex customer environments in order to optimize our products
- Help customers during installation and operation of our solutions
- Maintain a high level of awareness to email security topics, fraud and spam risks, prevention techniques and technologies

Skills and Experience:
- Excellent troubleshooting and problem-solving skills.
- Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls)
- Knowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.
- Advanced knowledge of Microsoft Windows: system and network configuration, registry, software installation, troubleshooting, scripting, Active Directory, etc.
- Good understanding of: DNS, Web proxies, Email servers, mail protocols, Web categorization, Web protocols, Anti-Spam and Anti-Malware solutions
- High motivation for innovation and ability to explore and drive new ideas and technologies, think and learn independently
- 3 years of experience in tech support
- Willingness to work on-call shifts 24/7
- Experience with virtualization infrastructure, private and public: VMWare, Hyper-V, AWS, Azure, or Rackspace - advantage
- Programming or scripting experience - advantage
- Ability to work in a distributed and multi-cultural environment
- Fluent in German and English

If your skill set matches the above, I would love to hear from you.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.


To stay safe in your job search we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Python AI Developer - London Start Up - Multiple - £50k-£130k
    £50000 - £130000 per annum bonus/share

    Python AI Developer – London Start Up – Multiple Roles - £50k-£130k

    A rapidly expanding start up in London are looking to hire a number of python technologists to work on their artificial intelligence (AI) platform. Prior experience within the AI field is not essential, but it is highly beneficial to have a strong interest. As a strong Python technologist you should also be competent in one or more other programming languages (Java, Scala, Golang), as the team utilise and interact with a number of other systems.

    The company themselves provide services for a wide range of individuals and large clients, from small high street companies to tier one Investment Banks.

    They are open to speaking to a range of experience levels and you can look to receive between £50,000 and £130,000 base, plus package, bonus and potential equity share.


    • Strong Python technologist
    • Other programming language experience (Java, Scala, Golang)
    • Strong interest/experience within the AI space
    • Strong communication and problem-solving skills
    • Strong academics (preferably comp sci, other sciences or maths)

    Full job spec can be provided upon application

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

  • Python/Java Machine Learning/AI Developer - Finance - £55k-£85k
    £55000 - £85000 per annum bonus

    Python/Java Machine Learning/AI Developer - London based Brokerage - up to £85k

    Python/Java Developer required to work on the next generation of artificial intelligence(AI)/machine learning technology at a leading financial services brokerage in London. The team operate like a fintech within the organisation, focussing on creating cutting edge technical solutions within a collaborative and innovative environment, much of the work is greenfield.

    As a Python/Java Developer within this team you will also have extensive exposure to; Cloud AWS, javascript with react and openfin applications. This is an expanding team with a lot of investment being invested into their development with the AI/machine learning space too. The role will also give a strong Python/Java technologist exposure to the financial services market and provide an understanding of how large transactions are carried out and processed.

    The successful Python/Java Developer can look to receive between £55,000 and £85,000 base, plus a healthy package and bonus.


    • Commercial Python or Java development experience
    • Experience with Cloud platforms, ideally AWS
    • Experience of working on the full software development lifecycle
    • Ideally experience or an interest in AI/Machine Learning
    • Financial Services experience desirable, but not essential
    • Strong academic profile (Computer Science preferred)

    Full job specification can be provided upon application

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

  • Javascript React Developer - FX Algo Trading - £60k-£100k base
    £60000 - £100000 per annum bonus

    Javascript React Developer – FX Algo Trading – Associate/AVP - £60k-£100k

    Javascript UI developer required to work on an evolving and expanding Algo Trading application suite, used by Traders, Quants and various clients of the FX trading desk at a market leading Investment Bank in London. The wider team use a variety of technologies, including Java and C , however this role will focus on UI development of the FX Algo Trading system with Javascript, using React framework.

    This role is open to Javascript React Developers looking to break into the financial sector or a more experienced developer looking for a new challenge in a market leading FX Algo Trading team.

    The successful candidate can look to receive between £60k and £100k base, plus package and bonus.


    • Javascript UI development skills
    • React (Redux, RXJS, ReactJS)
    • Some experience of OO server-side development would be beneficial
    • Willingness to work in a fast paced, dynamic, front office environment
    • Front office trading experience would be beneficial
    • Strong communication skills
    • Strong academic credentials (Comp Sci or Mathematics preferred)

    The full job spec can be provided upon application

    McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.