Head of Digital

Posted: 08/08/2017


This role is a fantastic opportunity for a Digital Strategist to lead and devlop the Banking digital delivery strategy. This includes leading an integrated multi-channel approach to drive a new route to market and deliver best in class customer experience, in addition to proactively managing all existing digital solutions.

A proven track record of leading digital transformation change and very large, high performing teams is therefore essential.

What does this role holder do?

  • Lead the transformation and implementation of a digital multi-channel strategy to drive a new route to market, best in class customer experience and improve efficiency to drive cost savings.
  • Develop the teams strategy and direction for digital (direct, online, mobile, ATM & tablet) and telephony channels supporting complete range of customer needs.
  • Design and lead the prioritisation, development, embedding and implementation of a best-in-class platforms for the website, online banking, mobile banking, digital banking and inbound and outbound contact centres.
  • Manage product lifecycle across Channels with specific focus on rationalisation and elimination of duplicative platforms, introduction of enhanced service offering, re-design of existing product capabilities
  • Attract, retain and develop talent within the digital team
  • Drive and co-ordinate activities to co-develop the Channels strategy with other areas of Bank; ensure the development of a clear product strategy and value proposition
  • Develop and lead the implementation of the digital channel functional policies, systems, processes, procedures and controls aligned with the Group strategy.
  • Formulate KPI's for digital channels for personal banking in order to assure a customer centric approach.

The Requirements

  • Proven track record of leading digital transformation within a financial services and large corporation, including design and implementation of operating models to maximise 'change'.
  • Relevant experience in positions in the digital channels function.
  • Strong stakeholder management skills with proven ability to influence at Executive and Senior Management level.
  • Strong experience of leading diverse professional teams.
  • Strong understanding of project management and technology delivery.
  • Extensive experience of relevant legal policies, regulatory and statutory obligations and risk management.
  • Strong communication and interpersonal skills.

Please apply directly to the advert for consideration.

McGregor Boyall is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.