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USER RESEARCH MANAGER

Up to £450 per day

DIGITAL USER RESEARCH MANAGER – FINANCIAL SERVICES

BASED LONDON

c£450 A DAY

Our client a leading banking organisation is looking for an experienced user researcher to join a growing digital team. You’ll need experience in user a research role focusing around digital / technology

This is a key role within the digital banking team where you will be responsible for designing and conducting research to gain sound understanding of customers’ needs through the testing of prototypes.

  • Design research plans in order to understand comprehensive needs & goals of the users
  • Run research and co-design workshops internally enabling stakeholders to share findings and insights with project teams
  • Produce usability studies on prototypes, live sights and devices to improve products and digital services
  • Analyse research and create / develop reports promoting the customers voice and objectivity
  • Work closely with internal stakeholders / internal teams on conducting research activities for projects
  • Define goals and objectives for research projects, ensuring they are understandable & measurable by the wider user research and project teams

Experience required

  • Strong experience in a user researcher role ideally with digital or financial services experience
  • Strong knowledge of usability testing, card sorting exercises, co-design, ethnographic studies
  • Experience/ understanding of quantitative studies e.g. surveys
  • Ideally experience using Morae test software
  • Strong stakeholder management skills
  • Experience gained in an agile environment

Please send your CV to Annie Harper via the link provided

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

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