Application Support Analyst

£500 - £700 per day
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PLEASE CONTACT

JAMES HILTON


Application Support Analyst

  • 6-month rolling contract
  • Rate: £500-£700 per day – Inside IR35


An excellent opportunity for an Application Support Analyst to be part of a team working with a leading international bank in London has arisen.


Responsibilities:


Incident and Problem Management:

  • Manage/Own P1/P2 incidents and problems end to end
  • Communicates with internal users and management over incidents and post-mortems
  • Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc..) and ownership of their resolution
  • Diagnoses issues: establishes their root cause.
  • Initiates task force over critical incidents
  • Liaises with upstream and downstream systems support teams as appropriate


Application Monitoring and Follow-Up:

  • Responsible for a global uptime target of 99.9% across the whole Rates and Credit eTrading platform
  • Coverage of Rates eTrading applications production implementation, troubleshooting and monitoring:
    • Market connectivity through ION
    • Algorithmic trading
    • Auto-negotiation
    • Pricing
    • D2D and D2C
    • Booking
  • Monitors application state and input/output data correctness throughout the day, hand-over with follow-the-sun support teams
  • Performs system administration
  • Updates the relevant Production KPIs
  • Migration of our monitoring to SCADA using Python scripts


Knowledge Management and Documentation:

  • Documents support procedures on the wiki
  • Owns team knowledge base on the wiki for all in-scope applications
  • Provides support to end-users on how to use the application
  • Ensures Follow-the-Sun and regional support teams are trained as required, over new releases
  • Communicates a daily handover document to Follow-The-Sun support teams, where appropriate


Continuous Service Level improvement:

  • Contributes to capacity management of in-scope applications, proactively tracks trends in application behaviour, and alerts Application Production and Development teams of any potential risks in the future
  • Ensures that all application support logs are fit for purpose, i.e. meaningful and actionable.
  • Actively seeks reduction of dependency on manual interventions by support staff, e.g. leveraging enterprise batch scheduling and enterprise monitoring tools


Maintenance and Enhancements:

  • Participates to release cycles for functional validation on staging/preproduction and production environments – for logs
  • Review release and coordinate around deployment/post-release checks
  • Communicates Release Notes


Project and Specific Tasks:

  • The team manages various projects, and smaller tasks, all related to supporting most of the functions are incident response, business requests or maintenance
  • Projects are mainly related to a new development where the application support role is to make sure of the supportability, and monitoring of the new tool, team, and user training

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

 

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