A UK leading financial institution is looking for an Operational Manager to improve customer experience by delivering quality Service Level Agreements.

This role is offered on a Contract and hybrid working basis.

Responsibilities of the role

• Manage Stakeholders
• Ensure internal standards are maintained
• Lead a team within Systems Access Operations
• Identify issues and deliver improvements and root cause analysis
• Ensure service runs smoothly

Skills required for the role

• Strong Quality/Service experience
• ITIL Knowledge
• Effectively communicate complex topics with the team, customers and Stakeholder
• Ability to identify risks and implement change
• Experience developing and managing training plans

If you believe you meet the requirements for this role, please email your CV to Sfenney@mcgregor-boyall.com

McGregor Boyall is acting as an Employment Business in relation to this vacancy.