3rd line Engineer

3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft

A leading provider of MSP services is seeking a solid and reliable 3rd Line Engineer to act as their engineer in major incidents.

The role:
This is a highly influential role within their managed services department, delivering best-in-class service to
to all customers.
You will have a strong background in supporting Microsoft technologies, especially Azure, across cloud, modern workplace, endpoint management and security.

As the 3rd Line Support Engineer, you will be focusing on resolving escalations, problems, and major
incidents. You may, from time to time, need to visit our London-based customers in person to help resolve
the most challenging troubleshooting cases, acting as the subject matter expert.

The service desk team works together from our modern office in London. During
probationary period, you will work in the office Monday-Friday. After the probationary period, you will have
the option to work in a hybrid model (3 days in the office and 2 days from home).

Skills required:
BSc (or equivalent) in Computer Science / Information Technology, or a related field
Experience in providing 3rd Line Technical Support
Working in a busy MSP service desk environment in a structured, ITIL-driven
framework (including Incident, Change and Problem Management)
Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs
Technical skills
Strong in Microsoft Azure (including Azure Site Recovery, Windows Virtual Desktop, Endpoint
Manager)
Azure Virtual Desktop (AVD) and FSLogix profile management
Azure Active Directory (Identity, MFA, Conditional Access)
Experienced in the administration and support of the following technology products:
Microsoft 365
Microsoft Active Directory (on-prem)
Microsoft Exchange (on-prem and hybrid)
Always On VPN (AOVPN)
Windows Server OS
Intune (Endpoint Management, MDM)
File System Technologies (permissions, storage)
Domain Services: DNS, DHCP, VPN

3rd line Support Engineer- Azure, MSP, Incident Management, Problem, Microsoft

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.