Technical Major Incident Manager

Major Incident Manager (VP Level) - Contract

Location: London (3 days onsite per week)

Duration: 6-month rolling contract

Day rate: £450 - £500 PAYE

We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This is a senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority.

In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors, and stakeholders to minimise business impact. You will establish incident command structures, drive rapid triage and recovery efforts, provide clear executive communications, and ensure accurate real-time documentation of actions, risks, and decisions.

You will also assess operational, business, regulatory, and security risks during incidents, drive effective escalation where required, and support post-incident activities to improve resilience and service stability. Working within a global follow-the-sun model, you will collaborate with teams across multiple regions to ensure seamless incident management and handovers.

Key Skills & Experience

• Experience leading major incidents within a large-scale, 24/7 production environment.
• Proven ability to act as an Incident Commander during high-pressure situations.
• Strong understanding of enterprise technology environments, including cloud, infrastructure, networks, databases, identity management, and distributed systems.
• Knowledge of cybersecurity concepts, operational risk, and security incident assessment.
• Experience working within ITIL-aligned Incident, Problem, and Change Management frameworks.
• Exceptional communication skills, with the ability to translate technical issues into clear business impact updates.
• Strong stakeholder management and influencing skills, including engagement with senior leadership.
• Excellent organisational skills and the ability to manage multiple priorities simultaneously.
• High-level understanding of enterprise infrastructure technologies across operating systems, storage, virtualisation, authentication, networking, and cloud platforms.

Please apply today to be considered

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.