Job Details
Customer Success Engineer
BBBH169891_1776928473
Posted: 23/04/2026
- Negotiable
- London
- Permanent
Customer Success Engineer
Location: London (hybrid)
Duration: 12 months
Day rate: £270 inside ir35
We are looking for a highly technical Customer Success Engineer to join our SASE team, helping customers secure and optimize their cloud environments.
Key Responsibilities:
- Act as the primary technical contact, building strong customer relationships
- Drive adoption and integration of SASE and cloud security solutions
- Provide real-time technical support and strategic guidance
- Partner with CISOs, Security Architects, and DevOps teams on implementations
- Ensure customers achieve maximum ROI from security investments
- Proactively identify risks and develop mitigation plans
- Advocate for customer needs and influence product improvements
- Coach customers on cloud security governance and best practices
- Manage escalations and coordinate with engineering for timely resolution
Required Skills & Experience:
- Experience in technical support, consulting, pre/post-sales, or similar roles
- Strong understanding of networking and security concepts
- Experience with routing protocols (BGP, OSPF), VPNs, IPSEC, TCP/IP
- Knowledge of authentication protocols (SAML, SSO, LDAP, RADIUS)
- Familiarity with SASE architecture and cloud security (CASB, DLP)
- Experience with multi-vendor network environments
- Proficiency in Linux, with Python or Bash scripting skills
- Strong communication skills across technical and non-technical audiences
- Proven ability to manage customer expectations and escalations
- Ability to multitask in a fast-paced environment
Education:
- Bachelor's or Master's degree in Computer Science, Engineering, or related field
If this seems like a good fit for you, please apply or email your CV to lthomson@mcgregor-boyall.com
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Luke Thomson
Delivery Consultant