JR371 – Senior Manager, Customer Experience/Improvement (B2B) – Financial Services – Permanent – London - £60k - £80k + bonus/benefits

Our client is a leading global banking organisation who are looking for a senior level customer experience and improvement manager to join the business.

You will partner with a large research function who conduct customer research for business clients (B2B). These clients will take advantage of the banking services offered as well as various product lines.

The post holder will have the opportunity to analyse research/data and suggest improvements for the business around customer experience across online and offline journeys. Being able to identify customer pain points or trends from surveys and collaborating with various functions to address.

Each client can have very sophisticated services so it is crucial that the postholder is comfortable managing multiple ongoing projects as well as hold excellent attention to detail, Ideally looking for someone who has used Net Promoter Score as this is currently being rolled out by the organisation and working as part of a large corporate business within a similar opportunity – B2B customer experience.

To be considered:

• Expertise working in a similar B2B client customer experience capacity for a large corporate business
• Experience working closely with research and insights to understand trends in customer pain points, analysing large data sets
• Strong knowledge of using Net Promoter Score
• Builds strong relationships with various stakeholders across the business
• Comfortable managing multiple ongoing projects

This opportunity is being managed by James Reeves at McGregor Boyall.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

JR369 – Content Producer / Writer – Financial Services – Fixed Term Contract/Permanent – London - £30k - £38k + benefits

Our client is a well-regarded regulator who are growing their team and looking for two talented content producers/writers to join the business.

You will have the opportunity to write across traditional and digital channels, taking sometimes complex, technical information and simplifying this to engage the audience. Where the content is shared across various platforms the postholder will need to demonstrate experience writing short form and long form copy and be able to adapt their writing styles.

You will be responsible for managing and contributing towards the quarterly financial newsletter that is circulated internally/externally, writing for social media, blogs and supporting the partnering functions. This will require someone with skills to source content from within the business as well as being able to create compelling content through other methods too.

You will be comfortable working in a sometimes fast paced environment, managing multiple projects simultaneously and developing/managing relationships with key stakeholders across the business.

To be considered:

• Strong writing skills either a journalist background or working in house
• Experienced writing short and long form copy
• Able to source/generate stories
• Manage multiple ongoing projects
• Expertise writing across traditional and digital channels as well as sharing content through various platforms
• Knowledge of the financial services space would be beneficial but not essential
• Builds strong relationships with key stakeholders across the business.

This opportunity is being managed by James Reeves at McGregor Boyall.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

JR365 – Employee Communications Manager – B2B Financial Services – Permanent – London - £40k - £50k + Bonus/Benefits

Our client is a large banking organisation who are looking for a talented employee communications manager to join the business.

You will have the opportunity to work amongst a collaborative and supportive team, executing the employee comms strategy and working with various colleagues to produce creative and engaging communications. The function has a business partner set up so once established you will work with colleagues to develop relationships with key senior executives.

You will have a good work ethic and be adaptable in a challenging and fast paced environment with experience ideally working for a large corporate organisation. You will need to be a good relationship builder, collaborating with Media Relations to align comms and work closely with various functions across the business.

To be considered:

• Ideally worked for a large corporate organisation
• Ability to work within a fast paced and challenging environment
• Used various channels and channel management experience
• Builds strong relationships with key stakeholders, be a trusted advisor to the business
• Collaborate with various functions and support team
• First class written and verbal communications skills
• Management and support of events/townhalls

This opportunity is being managed by James Reeves at McGregor Boyall.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

JR359 – Digital Customer Experience Officer – Financial Services – West Sussex – Permanent - £25k - £35k + benefits

Our client is a well-regarded financial services organisation who are looking for a Digital Customer Experience Officer.

You will have the opportunity to support the wider team and create exceptional customer experiences, conducting research to understand what customers are looking for and collaborating with various functions across the journey.

You will have had exposure working in a similar function or associated team with an interest in customer experience. Expertise across change initiatives will be beneficial, particularly if coming from an organisation who have undergone significant change.

As an individual you will be a team player but also able to take responsibility for your own projects. Build relationships with key stakeholders and collaborate with various teams. Have a good attitude, dynamic and consistently striving to create first class customer experience.

To be considered:

• Experience working in a B2C organisation, ideally in digital customer experience or related function
• Exposure working in a change environment or business that has undergone significant change
• Journey mapping experience
• Customer research
• Strong stakeholder management
• Comfortable managing own projects or working as part of a team

This opportunity is being managed by James Reeves at McGregor Boyall.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

JR355 – Senior Employee Communications Manager – Financial Services – Permanent – London - £65k - £80k + bonus/benefits

Our client is a large banking organisation who are looking for a talented Senior Employee Communications Manager.

You will have the opportunity to develop and execute the communications strategy and partner with key stakeholders across the business, advising and counselling on engagement strategies. You will have experience utilising different channels to reach employees and collaborate with various functions across the business.

You will have a good work ethic and be adaptable in a challenging and fast paced environment with experience ideally working for a large corporate organisation. You will need to be a good relationship builder, working with Media Relations to align comms.

To be considered:

• Ideally worked for a large corporate organisation
• Ability to work within a fast paced and challenging environment
• Builds strong relationships with key stakeholders, be a trusted advisor to the business
• Collaborate with various functions and support wider team
• First class written and verbal communications skills
• Management and support of events/townhalls

This opportunity is being managed by James Reeves at McGregor Boyall.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

JR354 – Employee Communications Manager – Financial Services – Permanent – London - £40k - £55k + Bonus/Benefits

Our client is a large banking organisation who are looking for a talented employee communications manager to join their investment banking division.

You will have the opportunity to work amongst a collaborative and supportive team, executing the employee comms strategy and working with various colleagues to produce creative and engaging communications. The function has a business partner set up so once established you will work with colleagues to develop relationships with key senior executives.

You will have a good work ethic and be adaptable in a challenging and fast paced environment with experience ideally working for a large corporate organisation. You will need to be a good relationship builder, collaborating with Media Relations to align comms and work closely with various functions across the business.

To be considered:

• Ideally worked for a large corporate organisation
• Ability to work within a fast paced and challenging environment
• Builds strong relationships with key stakeholders, be a trusted advisor to the business
• Collaborate with various functions and support team
• First class written and verbal communications skills
• Management and support of events/townhalls

This opportunity is being managed by James Reeves at McGregor Boyall.

McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.