Job Details
ITSM Service Manager
73d209ed-06d3-4f16-b1a5-dbe0747b274e
Posted: 13/10/2026
- £75000.00 - £90000.00 per annum
- 56 Leadenhall Street,, London, EC3A 2DX, EC3A 2DX, England, United Kingdom
- Permanent
ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications
We're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team.
This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex, business-critical technology environment.
You'll act as the key escalation point for major incidents, oversee service performance, manage third-party providers, and work closely with technology and business stakeholders to improve service quality, resilience and operational excellence.
Key Responsibilities
- Own Incident, Problem, Change and Release Management processes
- Act as escalation lead for major incidents
- Drive service improvement initiatives and trend analysis
- Produce and present service reporting and KPI metrics
- Manage relationships with internal teams and third-party providers
- Support application monitoring, alerting and operational readiness
- Conduct technical impact assessments for production changes
- Ensure SLA adherence across critical business services
Experience Required
- Proven IT Service Management experience within Financial Services
- Strong knowledge of ITIL processes and best practices
- Experience supporting business-critical applications
- Strong Incident, Problem and Change Management background
- Excellent stakeholder management and communication skills
- Experience working with third-party service providers
- Knowledge of market data, trading environments, exchanges or clearing houses would be highly advantageous
- Highly visible role within a critical production environment
- Opportunity to influence service strategy and operational excellence
- Work with cutting-edge technology supporting financial markets
- Competitive package and excellent long-term career prospects
This role requires you to be on site 3 days a week - excellent chance to progress within the firm.
ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications
Dan Shannon
Associate Director | Infrastructure, Cloud & DevOps